Validation & Technical Support Specialist

About the Role

As a member of our global Manufacturing Engineering team, you will be supporting production and repair systems within the Technical Support & Education team. In this role, you will provide technical support and training to employees on various processes, ensuring seamless operations and knowledge sharing. Additionally, you will participate in the rollouts of new systems, ensuring a smooth transition and minimizing disruptions. Furthermore, you will collaborate with our manufacturing and repair facilities to validate new processes, ensuring they meet quality and efficiency standards.

Responsibilities:

1. Responsible for regular testing and configuration software release validation.
2. Support the development and validation of new test equipment.
3. Regularly maintain all test equipment including product portfolio for the validation.
4. Communicate technical issues, problems and suggestions for improvements.
5. Provide second level technical and applications support for the test and configuration equipment and software.
6. Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region.

More about you:

1. A bachelor's degree in Electronics or a related field, or technical background in the field of software, hardware, electrotechnics, automation or similar.
2. Possess strong diagnostic skills.
3. Profound knowledge in the field of software validation.
4. Familiar with risk analysis and statistical tools.
5. Demonstrate ability to organize tasks effectively and prioritize them accordingly.
6. Experience in IT infrastructure, networking, and databases.
7. Experience with ERP software (SAP), lifecycle management software (Polarion).
8. Fluent in both written and spoken English.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com.

What we offer:

1. Exciting and challenging work environment.
2. Collaborative culture.
3. Opportunities for continuous self-improvement.
4. Opportunities for flexible hybrid model work environment.
5. A company that values diversity and inclusion.
6. Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions.
7. Mentorship program and career development plans.

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.