UX/UI Designer

*We are looking for authorized, local T4 candidates who can commute twice per week to our client’s Greater Toronto area, ON office.*

Our client is seeking a UX/UI Designer to join their Digital Product team. In this Consultant role, you will ensure customer centricity and ‘best-in-class’ digital experiences by defining and maintaining the digital experience across the organization by working closely with various departments.

We are looking for someone who is passionate about digital technologies, excels at creative thinking, problem-solving, and execution, is self-motivated, and possesses strong organization and teamwork capabilities.

What you’ll do

• Design compelling product experiences based on customer needs
• Work closely with the product and development teams to design engaging customer experiences based on stakeholder business cases, voice of customer feedback, and industry best practices.
• Maintain consistent visual standards and keep the living style guide up to date
• Partner across teams at every stage to deliver the highest level of quality
• Review features implemented by engineering and provide guidance to ensure pixel-perfect experiences.
• Conduct and coordinate usability interviews to gather feedback and insights into customer needs.
• Complete concept, design, prototype, and help create in-product experiments.
• Skillfully explain your work, process, and decisions to cross-functional stakeholders and encourage feedback to help you produce your best work.
• Operate with a holistic, end-to-end journey mindset by leveraging Design Research, customer archetypes, and their actions and needs.
• Incorporate accessibility requirements into your design principles to ensure designs adhere to mandated standards.
• Collaborate with Marketing Operations, Business Stakeholders, and IT Partners to ensure the timely delivery of projects.

What you bring

• 2+ years working in UI/UX design roles, creating exceptional digital experiences
• Strong portfolio that demonstrates UI/UX Designs focused on web-based customer facing products (B2C experience is preferred)
• Experience collaborating with UX & UI Designers, Researchers, and Product Owners to build ‘best-in-class’ digital experiences.
• Must be self-motivated and driven to deliver quality, focus, and vision towards customer-centric digital experiences.
• Familiarity with Design Thinking, usability principles, and accessibility guidelines.
• Expert working knowledge of Figma, Zeplin, Adobe XD, and Creative Suite
• Strong interpersonal skills specific to verbal and oral communication and collaboration
• Solid understanding of digital banking platforms, FinTech solutions, mobile/web banking apps
• Solid understanding of agile methodologies, preferably in SAFe
• Experience using JIRA and Confluence
• A drive for continuous learning and developing innovative user experiences
• Bachelor’s degree in Design, HCI, or equivalent work experience