User Support Technician

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a User Support Technician to join the Tangerine Technology team.

About The Role

As a User Support Technician, you will be responsible for providing first-line technical assistance to end-users experiencing issues with computer hardware, applications, and communication software. This role involves troubleshooting and resolving technical problems, providing guidance and training to users, and contributing to the maintenance and enhancement of business systems and networks.

As a User Support Technician, you will be part of a dynamic team, providing support across various platforms including Windows-based servers, mobile devices (iOS, Android), and business applications. You will work closely with users to identify issues, document solutions, and contribute to a continuous improvement cycle in the organization's technology support processes.

This position is ideal for individuals who are customer-oriented, have strong technical knowledge, and enjoy solving complex problems.

Location:

170 Titanium Way #101b, Whitehorse, YT, Y1A 0G

Schedule:

Monday to Friday, 40 hours per week, 8:30 a.m. – 5:00 p.m.

Work Mode:

On-Site

What You Will Do

• Communicate effectively with users via electronic channels and in-person to understand, diagnose, and document technical issues.
• Research solutions using user guides, technical manuals, and other resources to resolve hardware, software, and communication software issues.
• Reproduce, diagnose, and troubleshoot problems, providing solutions to restore functionality for users.
• Provide personalized advice, training, and support to users, helping them navigate and resolve common technical issues.
• Offer support for business systems, network connectivity, and internet access, ensuring smooth operations.
• Maintain a comprehensive log of reported issues, resolutions, and solutions, which can be referenced by other support team members.
• Contribute to the redesign of applications, software, and systems based on identified issues and user feedback.
• Assist in the supervision and training of junior technical support staff as needed.

What We Are Looking For

• Completion of a college program in Computer Science, Computer Programming, or Network Administration is typically required.
• Experience or training in computer programming, network administration, or related fields is essential.
• Certification or specialized training from software vendors may be required by some employers.
• Hands-on experience in building PC hardware and troubleshooting hardware issues.
• Solid experience with Windows-based servers, networks, and general IT infrastructure maintenance.
• Familiarity with mobile operating systems such as Android and iOS.
• Excellent communication skills with a friendly, customer-oriented approach.
• Strong problem-solving skills with a focus on detail and efficiency.
• Ability to work independently and as part of a team, managing tasks in a safe and organized manner.
• Clear criminal background check, acceptable driving record, and a valid driver’s license are required.
• Must be authorized to work in Canada and currently reside in the Yukon.

Why Work at MSP Corp

• Benefits package.
• Dynamic work environment.
• Possibility of Corporate gym discounts.
• Wellness days.
• Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion

At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.