User Support Technician

Job Details

Location: Concord, ON, L4K 5Y2
Workplace Information: On site
Salary: $30.00 hourly / 40 hours per week
Terms of Employment: Permanent employment, Full time, Starts as soon as possible
Vacancies: 1 vacancy

Overview

Languages: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Work setting: Architecture and IT services
On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

1. Give access to computer networks
2. Report on the performance of computer systems and networks
3. Respond to users experiencing difficulties with computer
4. Consult user guides, technical manuals and other documents to research and implement solutions
5. Provide advice and training to users in response to identified difficulties
6. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
7. Participate in the redesign of applications and other software
8. Provide business systems, network and Internet support to users in response to identified difficulties
9. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
10. Perform Web-server backup and recovery operations
11. Provide customer service
12. Manage incidents

Experience and Specialization

• Computer and technology knowledge
• 3D graphic software
• Web service design
• Software development
• Computer-aided design (CAD)

Additional Information

Work Conditions and Physical Capabilities:
Fast-paced environment, Tight deadlines, Repetitive tasks, Sitting

Personal Suitability:
Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Ability to multitask, Time management, Honesty, Integrity

Benefits

• Financial benefits
• Bonus
• Other benefits
• Parking available
• Wellness program

About RV Design & Consultancy Ltd.

Support for persons with disabilities, Support for newcomers and refugees, Support for youths, Support for Veterans, Support for Indigenous people, Support for mature workers, Supports for visible minorities

Who Can Apply to This Job?

Only apply to this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to Apply

Direct Apply
By Direct Apply
Include this reference number in your application: RVD&C-UST01

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