user support technician

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Tasks:

• Respond to users experiencing difficulties with computer
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure

Personal suitability:

• Accurate
• Client focus

Work Term: Permanent