user support technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Tasks

1. Respond to users experiencing difficulties with computer
2. Consult user guides, technical manuals and other documents to research and implement solutions
3. Provide advice and training to users in response to identified difficulties
4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
5. Participate in the redesign of applications and other software
6. Supervise other technical support workers in this group
7. Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities

1. Fast-paced environment
2. Tight deadlines
3. Repetitive tasks
4. Attention to detail

Personal suitability

1. Accurate
2. Client focus

Support for newcomers and refugees

1. Supports newcomers and/or refugees with foreign credential recognition
2. Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Indigenous people

1. Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Work Term: Permanent

Work Language: English

Hours: 35 hours per week