Urgent Community Response & Virtual Ward Team Co-ordinator

Urgent Community Response & Virtual Ward Team Co-ordinator

Calderdale and Huddersfield NHS Foundation Trust

The post holder will be part of the Urgent Community Response Team that provides a seven-day service for rapid assessment and intervention for adults of all ages who do not require specialist acute hospital admission, but who require crisis intervention within a community setting. This may be due to an alteration in their physical or psychological well-being, or a temporary change in their social circumstances which makes it difficult for them to be maintained in a community setting without a short period of rehabilitation or intervention from the service.

The post holder will provide office-based support for the Urgent Community Response/Virtual Ward Team and support the community divisional administration team.

Co-ordinate and prioritise referrals into Urgent Care Response/Virtual Ward from both acute and primary care.

Work proactively within the Urgent Community Response/Virtual Ward Team to support within an extremely busy office environment.

Work flexibly to meet the needs of the service.

The post holder will be a key member of the urgent community response/virtual team and will contribute to the delivery of a quality service and maintenance of quality standards.

The post holder will need to be an excellent communicator, motivated and adaptable to the changing caseload.

Main duties of the job

• To co-ordinate referrals received within the Urgent Community Response/Virtual Ward Team.
• To communicate effectively and in a timely manner with relevant clinical staff and other colleagues to ensure referrals are actioned within the appropriate time frame.
• Maintain and distribute documents, including reports, spreadsheets, and databases.

About us

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary, as well as in community sites, health centres, and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS, yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff, and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Job responsibilities

• Participate in service audits where appropriate.
• Order and receive clinical supplies, including stock taking where necessary.
• Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting specific deadlines of the team.
• Maintain strict confidentiality in conjunction with the Data Protection Act.
• To be flexible to changes in service needs and undertake training as and when necessary.
• To carry out any administrative functions as requested including referral to other services.
• Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.

Person Specification

QUALIFICATIONS / TRAINING

• GCSE English and Maths
• NVQ level 3 or equivalent in appropriate area - office admin
• Good standard of general education
• Commitment to ongoing training and development
• Evidence of risk assessments training and awareness

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Understanding of confidentiality and data protection
• Email and electronic diary systems
• Excellent written and verbal skills
• Ability to prioritize own workload within a busy office setting
• Experience of working as part of a team in an office/healthcare setting
• Experience of working within the primary care/community setting
• Good keyboard skills with experience of System One and EPR
• Experience of working within the NHS
• Experience of working with the public
• Knowledge of NHS or other public/voluntary sectors

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Strong team working skills
• Ability to prioritise
• Use own initiative and awareness of limitation of the role
• Ability to work under pressure
• Articulate, calm, polite and well-motivated with a positive attitude to customer care
• Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Calderdale and Huddersfield NHS Foundation Trust

£24,071 to £25,674 a year, per annum, pro rata