Unit Secretary – ALC, Patient Navigation and Discharge Planning

Job Description

The Unit Secretary for Alternate Level of Care (ALC), Patient Navigation and Discharge Planning will provide corporate and administrative support for the Mackenzie Helps Program and Surge units. The Unit Secretary provides clerical and administrative support to maintain progress and efficiency to enhance patient services and staff experience. The Unit Secretary works with the team to coordinate activities, scheduling, provide customer service, and ensure equipment and supplies are intact and in good condition while on surge units. The Unit Secretary supports Mackenzie Helps in data collection and patient surveys. The Unit Secretary will respond to patient telephone inquiries and coordinate with supporting departments and external stakeholders.

What must you have?

1. Grade 12 or equivalent.
2. Working knowledge of Medical Terminology.

What else do you bring?

1. Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
2. Keyboarding skills (40 wpm).
3. Experience with computer applications, including Microsoft Office and Excel.
4. Must demonstrate excellent verbal and written communication skills.
5. Must demonstrate excellent organizational skills.
6. Demonstrates ability to effectively deescalate situations.
7. Demonstrates customer service skills.
8. Proven attendance record.
9. Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
10. Ability to perform the essential duties of the job.
11. Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
12. Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership, and Empathy.
13. Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.

Preferably, your profile also includes:

1. EPIC, EPF, ESP experience.
2. Previous experience within the Unit Secretary classification.

*This position is represented by OPSEU Clerical.

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.