Undergraduate Instructional Support Administrator (TERM)

Date Posted: 01/24/2025
Req ID: 41411
Faculty/Division: Faculty of Arts & Science
Department: Dept of Psychology
Campus: St. George (Downtown Toronto)
Position Number: 00057397

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:

Established in 1927, the Department of Psychology has for over a century been a top choice for those pursuing a career in psychological research. The combined expertise of our faculty spans all major areas of psychology and reflects a wide range of approaches to the study of mind, brain, and behaviour. Our department consists of a diverse and internationally recognized faculty, first-rate laboratory facilities, and a tradition of cutting-edge, collaborative research in an inspiring intellectual atmosphere. We take pride in prevailing as an important department in today’s competitive psychology research and education fields.

Under the general direction of the Department Manager and under the supervision of the Undergraduate Program Manager, the Undergraduate Instructional Support Administrator works collaboratively with the Undergraduate Administrator to provide administrative support for students and faculty in the Department of Psychology's Undergraduate Office. The incumbent's responsibilities include acting as a first point of contact for general enquiries, checking course prerequisites prior to student enrolment, checking completeness of applications, coordinating academic integrity issues, coordinating recruitment and training for Teaching Assistants (TAs) and exam invigilators, handling accommodation requests, tracking administrative deadlines, and arranging logistics, activities, and equipment for events and/or programming.

This is a full-time, contract position for up to two (2) years.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
• Receiving and passing on application documents for review
• Checking course prerequisites prior to student enrolment; providing detailed information to students on program and/or course requirements
• Maintaining course information on student information systems
• Coordinating the recruitment and training process for teaching assistants
• Liaising with students and faculty to coordinate program activities; coordinating program schedules with stakeholders
• Determining logistical details and activities for events and/or programming; liaising with stakeholders to coordinate space and resource requirements

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two (2) years of related experience providing administrative support to university faculty, TAs, and staff.
• Experience proofreading and formatting lecture notes, problem sets, tests and exams.
• Experience working with undergraduate students and providing information to students.
• Demonstrated ability in organizing and planning meetings and events including scheduling and proctoring make-up assessments
• Working knowledge of a wide variety of software tools such as Microsoft Office (including Excel, Word, and Access), OneDrive, ACORN, and SharePoint
• Working knowledge of QUERCUS and Crowdmark
• Effective verbal and written communication and interpersonal skills to effectively handle stakeholder interactions and support tasks such as student advising, student accommodation requests, proofreading course material, and assisting in the development of new syllabi and TA forms
• Excellent time management, prioritization and organizational skills, and the ability to work effectively within a team
• Strong customer service focus to support appropriately support students, faculty, and other stakeholders
• Demonstrated awareness and application of equity, diversity, and inclusion principles as they pertain to students

To be successful in this role you will be:

• Accountable
• Approachable
• Communicator
• Multi-tasker
• Organized
• Team player

Closing Date: 02/12/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.