Tree Planter

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Job Title : General Manager

Job Description :

Primary Responsibility :

Overseeing all aspects of the resort, ensuring seamless operations, exceptional guest experiences, and safety at Crazy Creek Resort.

Role Summary :

We are seeking an experienced and visionary General Manager who excels in leading diverse teams, driving operational excellence, and delivering unparalleled guest experiences. This role is ideal for a strategic thinker who thrives on managing all facets of resort operations, fostering a culture of collaboration and excellence, and achieving both short- and long-term business goals. If you are a self-motivated leader with a passion for hospitality, team development, and creating memorable guest experiences, we’d love to hear from you!

Reporting Structure :

Reports directly to Jason Siebenga and Devon Siebenga.

Key Responsibilities :

• Operational Oversight :

Oversee and manage the daily operations of the resort, ensuring seamless functioning across all areas, including but not limited to : accommodations, guest services, front desk, housekeeping, maintenance, aesthetics, and all amenities.

• Monitor all supplies and stock levels and ensure timely ordering of necessary supplies.
• Uphold high standards in aesthetics and functionality through regular inspections.
• Team Leadership and Development :

Lead, supervise, motivate, and scale our team in alignment with the resort's growth, fostering a culture of hospitality and teamwork.

• Monitor employee attendance, time-off requests, and overtime.
• Ensure proper staffing levels according to workload and business demands.
• Provide training for new and existing staff as needed.
• Guest Experience :

Proactively engage with guests to enhance their experience and create memorable moments.

• Address guest feedback and concerns with empathy and efficiency, ensuring all visitors leave with positive impressions and the desire to return.
• Create and foster an environment where families and friends can forge lasting relationships and enjoy meaningful experiences.

Manage budgeting, financial planning, and cost control to ensure the profitability and sustainable growth of the resort.

• Manage development projects to support the resort's growth and enhancement.
• Communication :

Exhibit excellent communication and interpersonal skills, capable of building strong relationships with both staff and guests.

• Demonstrate active listening, conflict resolution, and effective negotiation.
• Strategic Planning :

Engage in strategic planning with a hands-on approach to problem-solving and decision-making.

• Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency, service quality, and guest satisfaction.
• Formulate an annual marketing plan.
• Safety and Security :

Enforce safety protocols and comply with relevant regulations.

• Stay updated on industry best practices.
• Monitor security cameras and ensure the safety of guests and employees.
• Enforce safety emergency procedures and protocols as needed.
• Enforce and comply with hygiene and cleanliness regulations.
• Implement changes to enhance efficiency and compliance.

Qualifications :

• A natural flair for hospitality and a genuine desire to create welcoming, enjoyable environments for guests.
• Strong operational skills, with a track record of developing and implementing effective SOPs.
• Experience in scaling and leading teams, with a focus on fostering a collaborative and motivated workplace.
• Prior experience or knowledge in the food and beverage sector is highly advantageous.
• Strategic thinker with a hands-on approach to problem-solving and decision-making.
• WHMIS training or willing to purchase training prior to start date.