Travel Counsellor Halifax Airport (Clerk 2)

Travel Counsellor Halifax Airport (Clerk 2)

Competition # : 44909

Department: Communities, Culture, Tourism & Heritage

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 25-Jan-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. We work with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing.

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

About Our Opportunity

Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors at the Halifax Airport VIC greet, welcome, and provide customized trip planning assistance and customer service to visitors arriving in Nova Scotia. This is often a very busy and fast-paced environment that requires team members to respond quickly and efficiently to the travelling public with inquiries for flight information, car rentals, etc.

This position reports to the Halifax Airport Visitor Information Centre Supervisor.

Primary Accountabilities

• Delivering visitor information services in-person, over the phone, and by email
• Providing customer service by helping visitors plan their travel in Nova Scotia
• Assisting travellers with general airport inquiries
• Using research skills to seek out information about tourism experiences, products, and services
• Collecting and recording visitor statistics and feedback
• Contributing to ensuring the safety of visitors and colleagues
• Receiving, lifting, and storing large shipments of tourism literature (up to 30 pounds)

Qualifications and Experience

To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism-related experience.

We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia.

Other required skills include:

• Strong listening, verbal, and written communication skills
• Excellent computer skills and ability to multitask
• Ability to deliver exceptional customer service and work cooperatively in a team environment
• Ability to lift and carry up to 30 pounds of tourism literature

The following would be considered as assets:

• Bilingual in both English and French
• Visitor Services Counsellor experience
• Experience in a contact centre environment
• Knowledge and experience in the promotion of Nova Scotia’s travel experiences

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

What We Offer

• Career development with access to career guidance and ongoing training
• Engaging workplace where employees feel valued and respected
• Countless career paths

Pay Grade: CL 13

Salary Range: $1,501.11- $1,633.95 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative of the citizens we serve. We welcome applications from Indigenous People, African Nova Scotians, and Other Racially Visible Persons, Persons with Disabilities, and Women in under-represented occupations.

Additional Information

The full-time position requires an individual who can work scheduled shifts over a seven-day period including weekends and holidays. The expected start date is February 3, 2025. Occasional travel may be required for work and training purposes.

Application Process

Failure to apply correctly means that your application will not be given first consideration. Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks. We thank all applicants for their interest; however, only those selected for an interview will be contacted.