Transload Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing exceptional customer service.

• Receive documents
• Ensure smooth and timely shipment process flow
• Ensure all customers' standard operating procedures are followed as per the SOP
• Interact with customers in arranging their shipments, meeting customer service standards
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction
• Dispatching and tracking shipments

Support the Supervisor in the following areas:

• Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintain strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that a positive attitude is maintained within the team
• Ensure team meets company standards of 52 hours training per year per employee
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.
• Join daily customer calls.
• Update workboards

Qualifications

• Global logistics industry knowledge
• Minimum 2 years Expeditors’ or industry experience
• Good computer skills (e.g., Advanced MS Excel skills, MS Word)
• Excellent organizational skills, time management skills
• Experienced in handling transport documents and operations.
• Hazardous Materials certification (preferred).
• Fluent in English

Additional Information

This section lists physical demands required of this job:

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.
• Capable of collaborating with team members in a fast-paced warehouse environment
• Responsible for opening or closing the warehouse daily.
• Assisting drivers by providing the correct documents and shipments.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.