Transition Manager (Wealth)

This is a hybrid role with a mix of remote and in-office working.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Fidelity Wealth is a new wealth management service, designed to support financial advisors with their succession planning and transition to retirement. Our mission is to help financial advisors achieve their own retirement goals with confidence, knowing that their clients will continue to be offered professional financial advice and leading investment management solutions.

To learn more about Fidelity Wealth, please visit: Fidelity Wealth

What You’ll Do

The Transition Manager will be responsible for planning, managing, and executing retiring advisor transitions, ensuring a seamless client onboarding and transition experience.

The successful candidate will manage advisor relationships and provide on-site support for all aspects of the transition, including client communications, documentation, and training. This individual will be proactive in identifying opportunities to add value to client relationships and improve processes.

The Manager will work closely with internal teams, management, and support teams along with the custodian, to ensure a unified and smooth transition process. This position requires the candidate to be licensed as a Registered Representative (RR) and requires 5-7 years of relevant experience in wealth management or financial services.

How You’ll Make an Impact

Transition Planning and Execution

1. Lead the planning and execution of advisor transitions, ensuring alignment with the organization’s strategic goals.
2. Conduct transition meetings with advisors to prepare them for onboarding and set expectations.
3. Coordinate all departments to ensure the seamless execution of the transition and a focus on the end goal.
4. Track progress of transition projects; identify risks, and proactively manage them to resolution.
5. Proactively identify opportunities to enhance client relationships and the overall transition process.

Advisor Support and Onboarding

1. Oversee the client onboarding process, ensuring smooth transitions and integration of new clients.
2. Provide on-site support during transitions to assist with client communications, documentation preparation, and training.
3. Ensure high client satisfaction and smooth onboarding processes by monitoring feedback and implementing necessary improvements.
4. Act as a subject matter expert on AML/KYC, Account Opening, and Maintenance functions.

Process Improvement and Client Satisfaction

1. Contribute to driving process and operational improvements within the transition program, ensuring efficiency and alignment with best practices.
2. Oversee wealth support team members, providing training and guidance to ensure excellent service delivery.
3. Stay updated on industry trends and regulations, implementing adjustments to improve client satisfaction.
4. Continuously improve processes to enhance the client experience and monitor satisfaction metrics to ensure consistent results.
5. Develop a strong culture of operational controls, policies, and procedures to ensure effective and efficient operations.

Provide training, coaching, and mentorship to junior team members.

What We’re Looking For

1. University degree in Business, Commerce, Finance/related fields or equivalent work experience.
2. 5-7 years of relevant experience in strategy and transition planning within the wealth industry.
3. MBA, CIM, CFA, or CFP is an asset.
4. Must be registered as a Registered Representative (RR) with CIRO.
5. Must have Canadian Securities Course (CSC) & Conduct and Practices Handbook (CPH) along with Wealth Management Essentials (WME).
6. Experience with the following is an asset: Broadridge/Dataphile, Conquest, Morningstar, Portfolio Aid.

What You’ll Need

1. Strong organizational skills, attention to detail.
2. In-depth knowledge of the wealth management industry and regulatory requirements.
3. Strong communication skills, with the ability to engage with clients directly and manage escalations.
4. Strong focus on process improvement and operational efficiency.
5. Skills in leadership through influence.

Fidelity Benefits and Perks!

1. 100% remote and hybrid work arrangements.
2. Competitive total compensation package.
3. Opportunity to participate in Fidelity profit-sharing program.
4. Company contributes to your RRSP, without a matching requirement from you.
5. Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy.
6. Health Care Spending Account.
7. TELUS Health Virtual Care app.
8. Health and Fitness Reimbursement.
9. Up to $650 for home office equipment.
10. Generous time off policy.
11. 2 paid days annually to volunteer.
12. Access to over 11,000 training and development courses.
13. Tuition reimbursement.
14. Monetary awards for completing a required designation.
15. Annual dues reimbursement for professional designations.
16. Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks.

Fidelity Canada is an equal opportunity employer.

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest; please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People

• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team