Transition Manager - Bilingual

Minimum Qualifications:

• 12-15 years of experience in production support, customer development along with project management skills, monitoring and managing desktop support.

Bonus Skills:

• Good communication skill in English and French is a must.

Responsibilities:

• Understanding of contracts & SLAs.
• Communication skills in verbal and writing.
• Strong decision making and problem solving skills.
• Reporting.
• Performing root cause analysis.
• Managing operational budgets.
• Good communication skill in English and French is a must.