Transcription Services Specialist, Court Services (Temporary)

Veritext is the global leader in litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

*This is a temporary position lasting up to 3 months

Overview: Providing our clients with exceptional service is the foundation of our business. The Transcription Services Specialist, Court Services, plays a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal.

What you'll do:

• Preparing appeal transcripts, books, factums and briefs for the British Columbia Court of Appeal
• Preparing rulings and reasons for judgment for the British Columbia Supreme Court
• Preparing audio files for transfer using software such as Hightail
• Accepting and coordinating transcription orders as needed
• Providing clients with estimates for transcription orders as needed
• Receiving, downloading, and reviewing audio, paperwork, and other files
• Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
• Communicate necessary information timely, accurately and effectively, and report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

Who you are:

• 3+ years of related experience
• Proficient with style/format provisions of the BC Court Transcription Manual for provincial, supreme and appeal court proceedings
• Extensive experience preparing appeal transcripts, books, factums and briefs for the BC Court of Appeal
• Experience with Hightail and/or ipSwitch for audio file transfer
• Strong vocabulary and research skills specific to case law citations
• Experience preparing rulings and reasons for judgment for the BC Supreme Court
• Enhanced Provincial (British Columbia) Security Screening will be required.
• Thrive in a fast-paced work environment with competing and often complex priorities
• Experience assigning large volumes of work to independent contractors
• Experience working collaboratively with Court Clerks, Justices of the Peace, Sheriffs, Judges, Registry Clerks, Lawyers and members of the public to ensure accessibility to the justice system
• Experience with delivering exceptional customer service.
• Expert level Word and Adobe Acrobat Pro skills
• Previous experience working with BC Courts A2A (electronic court system for official transcripts)
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team