Training Specialist - Senior

Training Experience - 40%

• Experience developing and delivering a province/nation-wide training strategy and roll out plan for operational and First Responder environments.
• 5+ years of experience as Trainer, preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services.
• Experience delivering training material to both technical and non-technical users.
• Experience creating training material or user documentation, preferably in OPS or Healthcare sector.
• Experience creating and managing training project plans/schedules.
• Demonstrated ability to plan and manage a complex province-wide schedule.

Technical Experience - 20%

• Demonstrated experience with telecom and dispatch systems.
• Familiar with paramedic practices, ambulance dispatch centre operations, and related communications system functions.
• Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community, including a wide range of Telecommunication technologies for voice, video, text, and data.

Analytical and Communication Skills - 25%

• Experience in the development, design, and delivery of training material for both technical and non-technical users at the specified experience level.
• Knowledge and experience in delivering training on specified packages and platforms.
• Knowledge of Telephone systems, GIS, spatial concepts (geographic orientation and mapping), Automated Vehicle Locator, Call recording, and Dispatching.
• Ability to link learning and development strategies/frameworks to policy, operational, and project goals.
• Demonstrated strong problem-solving, analytical, and organizational skills.
• Exceptional verbal and written communication skills, presentation skills, and interpersonal skills.
• Ability to clearly articulate messages to a variety of audiences from entry-level users to senior-level executives.
• A team player with a track record for meeting deadlines.
• Minimum valid driver’s license class of G, or equivalent, as recognized by the Province of Ontario, and the ability to travel within Ontario frequently and for extended periods of time.
• Demonstrated experience working with a large project team.

Industry Experience - 15%

• Experience delivering training related to 24x7 critical environments and operations.
• Experience with the land ambulance sector and its stakeholders would be an asset.
• Knowledge of Public Safety including Police, Ambulance, and Fire.
• Knowledge of Emergency Health Services or Healthcare Sector would be an asset.

• 5+ years of experience as Trainer, preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services.
• Demonstrated experience with telecom and dispatch systems.
• Familiar with paramedic practices, ambulance dispatch centre operations, and related communications system functions.
• Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community, including a wide range of Telecommunication technologies for voice, video, text, and data.