Training & Development Specialist - Finance and Insurance

Join the ride!

Position: Training & Development Specialist - Finance and Insurance
Location: Hamilton, ON
Classification: Full Time, Immediate Hire

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

To play a crucial role in the evolution of our Ontario South stores F&I Departments - Working as part of a greater team of trainers, by being responsible for leading the F&I product presentation training initiatives. You will play a crucial role in assisting the F&I department expand and grow by creating, delivering and supporting the stores; ultimately better positioning our teams to offer our clients expert advice while curating an exceptional service experience.

What drives your day-to-day?

• Work closely with the Senior Training & Development Specialist, to facilitate a formal training curriculum for both new and experienced Financial Service Managers (FSM’s).
• Deliver training using a variety of methods; including, providing training material, training aids and technical documents for in-person, telephonic and web-based training sessions and train-the-trainer workshops.
• Teach in a classroom setting, as well as one-on-one or in live customer situations;
• Be a subject matter expert as it relates to Industrial Alliance products.
• Develop a strong working knowledge of Unifi 2.0.
• Analyze each dealership’s performance reports and create a training plan, and schedule, to address identified opportunities for growth or improved performance.
• Follow-up on performance of action plans with FSMs and dealership management as appropriate.
• Attend external courses from time to time related to general training techniques (i.e. train-the-trainer) and/or F&I specific training.
• Ability to travel inter-provincially one week per month is a must.
• Travel outside of region may be required approximately once per quarter.

What are the must-haves…

• Minimum of 2 years’ experience as a Financial Service Manager. Sales Manager experience is an asset.
• Proven F&I averages and penetration rates, as well as consistently above average NPS/CSI scores.
• Proficient in MS Office applications: PowerPoint, Word, and Excel.
• Familiar with training, course design, development, and evaluation.
• Strong time management, prioritization, and independent problem-solving skills.
• An understanding of organizational training and development methodologies and adult learning principles including leadership, organizational effectiveness, curriculum / training design, coaching, business culture, change and succession management.
• Experience in training delivery or strong facilitation, presentation, and public speaking skills.
• Strong verbal, written and interpersonal communication skills.
• Excellent customer service skills and the ability to influence.
• Strong organizational, analytical, and project management skills with a keen ability to prioritize.
• Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate progress).
• Previously completed training courses/experience would be considered an asset.
• Must possess a valid Driver's License and have a safe driving record.
• Must be local to Hamilton/Guelph/Burlington/Mississauga.
• Travel is a requirement of the role and could be up to 1 week per month depending on the “home base” location of the candidate.

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.