Training & Development Specialist

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

Reporting to the Director of Operational Training, this role will support our ongoing commitment to employee development and excellence across our operations. The Training & Development Specialist will play a pivotal role in ensuring training projects are aligned with strategic planning for the department and are clear, concise and consistent when deployed, ensuring maximum impact with the most efficiency.

WHAT WILL YOU DO?

1. Work with a variety of department leaders to understand training requirements for key field positions and work to ensure training aligns with each role’s requirements.
2. Build training material and courses for both technical and soft skills training needs.
3. Design, develop, deliver and evaluate training programs for a companywide new software implementation.
4. Work with the team to develop and rollout a field Train the Trainer program throughout North America.
5. Provide insight into opportunities to enhance learning paths to optimize the onboarding experience as well as use isolated training for performance improvement needs.
6. Collaborate with department leaders to update and/or archive training content regularly to maintain a relevant and high-quality learning experience.
7. Using your creative mind, build engaging training materials including micro-courses, tests, videos, and presentations using various content creation tools including Camtasia, Articulate and the full suite of Adobe products to name a few.
8. Using strong analytical skills, reflect on interdepartmental overlaps when identifying training needs.
9. Create fun interactive and engaging training material and content for front line service staff to promote a sales first business focus.
10. Support in the oversight of the operational Resource Center, which serves as an intranet for field team members.

1. 5-8 Years experience in a training focused role.
2. Proven experience with Learning Management Systems with a solid understanding of LMS administration and troubleshooting.
3. Proficiency in content development software such as Articulate Storyline, TechSmith Camtasia, Adobe and Microsoft product suites.
4. Strong organizational and project management skills (agile preferred), with the ability to manage multiple tasks simultaneously.
5. Exceptional written and verbal communication skills, comfortable facilitating live and recorded presentations.
6. Ability to adapt and leverage technology to support an engaging and seamless learning experience.
7. Analytical skills to gather informative metrics and consider the needs of the business in a big picture perspective.
8. Detail-oriented, with excellent proofreading and formatting skills to maintain high standards in training content quality.
9. Experience in the self-storage industry is an asset but not required.

1. We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
2. With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
3. We provide a competitive compensation package comprised of Group Benefits, RRSP/401K Matching Program, a Discretionary Bonus Program, a Referral Program and Employer Supported Volunteer Program.
4. We are committed to a safety-first work environment.