Trainer, Adoption & Change Management

The Trainer is a member of the Adoption & Change Management team, working with project delivery in a customer-facing role. The focus of the Trainer is on designing, developing, and delivering instructor-led training to our customers. In this role, you will work closely with the Adoption & Change Management Consultants and overall project team to ensure customer satisfaction by providing exceptional end user training.

We’re seeking a Trainer to deliver Softchoice’s instructor-led training, who is a great communicator and is passionate about teaching and driving adoption through direct engagement with our customers.

As our Trainer, you will be responsible for working with the Softchoice project delivery team and the customer to:

• Gather customer training requirements and deliver engaging instructor-led training courses on-site or remotely.
• Discuss and understand the customer environment and product features being deployed to define delivery strategies, learning needs, and optimal delivery methods.
• Define a training plan and coordinate training logistics.
• Customize training materials which may include: PowerPoint presentations, user quick reference guides, training videos, and/or user instructions.
• Deliver a customized training program at customer site or remotely.
• Contribute to cross-team efforts to provide and maintain customer-facing documentation and training collateral.
• Observe and evaluate results and effectiveness of training sessions.

As our ideal candidate, you will have:

• Knowledge and familiarity with current end-user training methodologies and principles.
• 3+ years of experience designing and developing training plans and curriculum in a technology or software-related environment.
• 3+ years of experience delivering exceptional instructor-led training, with a background and understanding of adult learning principles and training best practices.
• Demonstrated written and verbal communication skills at all levels of an organization including customers, vendors, business stakeholders, and executives.
• Excellent planning and analytics skills.
• Strong attention to detail.
• Skilled at prioritization of tasks and managing multiple projects simultaneously.
• An excellent working knowledge of Microsoft Office 365 and/or Cisco UC technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365, Cisco UC, and/or related technologies.
• The ability to travel up to 40% of the time.