Tourism Ambassador

Job Description

JOB TITLE: Tourism Ambassador

DEPARTMENT: Corporate Support Services

NUMBER OF POSITIONS: 2

JOB STATUS & DURATION: Temporary, 4 months

HOURS OF WORK: 35-hour workweek, variable hours

LOCATION: Hybrid Model – when working onsite, you will report to the location of City Hall

HOURLY RATE: $20.82

POSTING DATE: January 23, 2025

CLOSING DATE: February 7, 2025

AREA OF RESPONSIBILITY:

Reporting to the Manager, Tourism, this position will be responsible for providing service excellence to stakeholders, vendors, and participants in the delivery of the Brampton Farmers’ Market. This role ensures a proactive approach to the program delivery of new and existing events that meet the needs of the community. Additionally, the ambassador may attend community festivals and events sponsored by the Tourism office to engage with visitors, promote Tourism initiatives, and collect data.

Brampton Farmers’ Market

• Support the Events Specialist in the operation of the market to ensure smooth delivery of the event. Assist in event set-up and take-down.
• Liaise with market vendors by:
• Directing them to preassigned stalls
• Ensuring compliance with rules and regulations
• Keeping the Events Specialist informed of noncompliance issues (City procedures, Ontario Fire Code, Public Health Department, etc.)
• Responding to inquiries
• Resolving minor disputes in conjunction with Coordinator, Markets and Culinary Tourism
• Collecting product and weekly sales from vendors
• Assist with operation of Tourism booth including implementation of market survey and program promotion.
• Remain alert to market surroundings while on duty and be ready to execute emergency procedures.
• Respond to public inquiries.
• Support the Events Specialist with new initiatives to “Green the Market” by sharing information with vendors and patrons about proper compost/recycling/waste disposal and supporting composting pilot project with The Region of Peel.
• Support Culinary Tourism market programming.
• Produce weekly reports on the Farmers’ Market including vendor attendance, patron feedback, sales, and programming.
• Liaise with community groups and vendors as assigned.
• Assist with implementation of event surveys.
• Additional duties as assigned.

Community Events

• Attend Marquee, Experience Brampton and/or Sport Tourism events that the City of Brampton Tourism Office sponsors.
• Engage participants in completing surveys and feedback on festival experiences.
• Promote Brampton Tourism office initiatives and grow brand awareness to new audiences.
• Assist with data collection, event reporting, and pictures from the festivals.

SELECTION CRITERIA:

• Minimum one year experience in a customer service environment.
• Exceptional customer service and communication skills.
• Excellent interpersonal skills, ability to be articulate, tactful, and demonstrate conflict resolution skills and experience.

These positions are funded through the Canada Summer Jobs Program (2025) and all applicants must meet specific eligibility criteria. For Eligibility Criteria please visit this link.

**Preference will be given to students that have a permanent residency in Brampton.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology. If this opportunity matches your interest and experience, please apply online by clicking the button above by February 7, 2025, and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary and will not impact hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and kept separate from applicant or employee files, ensuring anonymity. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.