Title Operations Coordinator

Overview

As the Title Operations Coordinator, you will work directly with the Title Operations Team Leader and be responsible for assigning orders, following up on orders, managing vendor costs, turn times, and quality. Additionally, you will monitor SLA’s with the internal staff to ensure we mitigate delays and deliver the product timely to the clients.

What you will do

• Assign new title orders as they appear on the dashboard
• Follow up on title orders daily
• Process incoming documents/fax folder, as necessary
• Monitor group email and process incoming requests
• Monitor vendors for quality, turn times, and fees
• Review Callback Sheets from vendors, i.e., work on rejected files
• Update internal contacts and client contacts regarding order status as necessary
• Answer incoming calls to the title department as necessary
• Work on any other projects assigned by team leader/manager
• Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP
• All other duties as assigned

What you will bring

• High school diploma or equivalent
• Minimum 1 year(s) practical work experience within the real estate industry or vendor management service
• Working knowledge of real estate titles
• Proficiency with personal computers, MS Office, and office equipment
• Ability to be goal and detail-oriented, persistent and motivated, possess a high level of initiative, ability to handle stressful situations, meet deadlines, work well in team environments, and carry out responsibilities with minimal supervision
• Control client communications and conflict resolution, providing two-way communication between client and organization, communicating client’s expectations, goals, and interests, researching needs as necessary
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

What we offer

• Competitive pay rates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short-term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously, and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com