Tim Hortons Lead Associate

Wages: Start Rate: $17.20; 520 Hour Rate: $18.75; 1-Year Rate: $20.83

Job Title/Classification:

Tim Hortons Lead Associate

Department:

Food & Beverage

Employment Type:

Full Time

Shift Assignment:

Days, Sun/Mon OFF, Tue-Sat - 07:00-15:00

Swing, Thu/Fri OFF, Sun-Wed & Sat - 15:00-23:00

# of Vacancies:

3

Posting Date:

November 28, 2024

Application Deadline:

December 5, 2024

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations.

Position

To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities:

• Lead the team to provide exceptional guest service providing important visual cues for guests that make a positive first impression.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter.
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day.
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and accurate.
• Ensures that all products are prepared and served to the Tim Hortons recipe specification.
• Enhances the guest experience by following the SET principles: Smile, Eye contact, Thank you.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
• Promptly executes service recovery for any guest concerns or complaints.
• Operating a Point of Sale System (POS) cash handling experience.
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property.
• Regularly takes temperatures of the required products and records in the Time and Temperature log.
• Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided.
• Monitors fridge and freezer product inventory and submits order quantities to leadership team.
• Ensures showcase and product needs are always up to par.
• Contributes to a positive work environment.
• Keeps work areas clean and free of safety hazards, debris and litter.
• Performs all job duties in a safe and responsible manner.
• Adheres to all Tim Hortons quality standards and principles and all Casino Rama policies.
• Responsible for keeping all work surfaces, chillers and small equipment clean, organised and sanitised.
• Ensures all uniform and grooming standards are followed on each shift.
• Performs other related and compatible duties as assigned.

What You’ll Require:

• One year or more experience in customer service, previous counter service/Tim Hortons experience an asset.
• Knowledge of food and beverage service.
• Ensures all restaurant policies are followed during the shift.
• Completes all required shift documentation.
• Ability to present and conduct themselves in a professional manner.
• Cash handling experience using POS system or cashier register.
• Ability to work as a team or independently.
• Ability to work overtime as required.
• Ability to work under pressure in a fast-paced environment.
• Enjoys working in the company of others and contributes to a positive environment.

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date.

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.