Tim Hortons Associate, Part-Time

Description

Position at Casino Rama Resort

Job Type: Part-Time

Wages: Start Rate: $17.33; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

Job Title/Classification: Tim Hortons Associate

Department: Food & Beverage

Employment Type: Part-Time

Shift Assignment: Swing, Sun/Mon OFF

# of Vacancies: 1

Posting Date: February 5, 2025

Application Deadline: February 12, 2024

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere, and career advancement opportunities across our locations.

The Position

To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities

1. Work as a team to provide exceptional guest service.
2. Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge.
3. Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter.
4. Prepares all products as required, minimizing food waste.
5. Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh.
6. Ensures that all products are prepared and served to the Tim Hortons recipe specification.
7. Enhances the guest experience by following the SET principles: Smile, Eye contact, Thank you.
8. Uses proper procedures to ensure the accuracy of every order.
9. Maintains speed of service targets by working efficiently.
10. Promptly executes service recovery for any guest concerns or complaints.
11. Operating a Point of Sale System (POS) and cash handling experience.
12. Maintains and demonstrates expert knowledge of food and beverage products.
13. Regularly takes temperatures of the required products and records in the Time and Temperature log.
14. Follows all operational standards and guidelines.
15. Monitors fridge and freezer product inventory.
16. Ensures showcase and product needs are always up to par.
17. Contributes to a positive work environment.
18. Keep work areas clean and free of safety hazards.
19. Performs all job duties in a safe and responsible manner.
20. Adhere to all Tim Hortons quality standards and principles.
21. Responsible for keeping all work surfaces clean and organised.
22. Ensures all uniform and grooming standards are followed on each shift.
23. Perform other related and compatible duties as assigned.

What You’ll Require

1. One year or more experience in customer service.
2. Knowledge of food and beverage service.
3. Positive attitude, people skills.
4. Ability to present and conduct themselves in a professional manner.
5. Cash handling experience using POS system or cashier register.
6. Ability to work as a team or independently.
7. Ability to work overtime as required.
8. Multi-tasking skills.
9. Ability to work under pressure in a fast-paced environment.
10. Enjoys working in the company of others.

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date.

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.