Tier 1 Tech Support Representative (Bilingual, English/French)

Tier 1 Tech Support Representative (Bilingual, English/French)

Locations: Bouctouche, NB, Canada ● Charlottetown, PE, Canada ● Chebogue Point, NS B5A 5E8, Canada ● Dieppe, NB, Canada ● Greater Sudbury, ON, Canada ● Halifax, NS, Canada ● Kentville, NS, Canada ● Meteghan, NS, Canada ● Miramichi, NB, Canada ● Moncton, NB, Canada ● Summerside, PE, Canada ● Timmins, ON, Canada ● Truro, NS, Canada ● Wedgeport, NS B0W 3M0, Canada ● Yarmouth, NS, Canada

Req #2751 | Monday, February 24, 2025

Company Overview:

Eastlink is a family-owned, entrepreneurial, and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, customer-focused telecommunications solutions, connecting our customers to the things and people that matter most.

About the Role:

The Bilingual Tier 1 Technical Support Representative will be responsible for supporting customers in troubleshooting Internet and Cable for both Residential and Business customers, telephone, mobile, and home security. The successful candidate may have the option to work in an At-Home work environment or in the office, depending on location. The ideal candidate will be customer-focused, have exceptional analytical and communication skills, and manage multiple tasks effectively within a fast-paced, results-driven environment.

Key Responsibilities:

• Support customers in troubleshooting Internet and Cable services.
• Utilize all tools available to resolve customer issues for all lines of business.
• Assist customers with updating/changing passwords and responding to technical inquiries within scope of support guidelines.
• Maintain accurate and detailed account notes on all customer interactions.
• Meet relevant KPIs including Handle time, NPS/CES.

Minimum Requirements:

• Bilingual (French/English).
• 1-2 years of experience providing technical support in a service-related organization.
• Positive energy and a customer-focused attitude.
• Technical knowledge and aptitude for computers, internet, television, and telephone products.
• Ability to work in a 7-day/week, multi-shift environment.

What We Offer:

We take pride in promoting within! We offer a competitive package including 18 paid days off, 12 paid statutory holidays, paid sick days, Health Benefits, Pension, employee discounts, and much more.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, enabling us to respond quickly to the evolving needs of both employees and customers. Our greatest competitive edge is our people, and delivering a great customer experience begins with a great employee experience.

Get your career started with us and stay with us; your journey begins here!

Apply Now