Tier 1 Tech Support Representative (Bilingual, English/French)

Tier 1 Tech Support Representative (Bilingual, English/French)

Locations: Bouctouche, NB, Canada; Charlottetown, PE, Canada; Chebogue Point, NS; Dieppe, NB; Greater Sudbury, ON; Halifax, NS; Kentville, NS; Meteghan, NS; Miramichi, NB; Moncton, NB; Summerside, PE; Timmins, ON; Truro, NS; Wedgeport, NS; Yarmouth, NS

About Eastlink:

Eastlink is a family-owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take pride in being a leader in delivering creative, competitive, customer-focused telecommunications solutions, connecting our customers to the things and people that matter most.

About the Role:

The Bilingual Tier 1 Technical Support Representative will be responsible for supporting customers in troubleshooting Internet and Cable for both Residential and Business customers, telephone, mobile, and home security. The successful candidate may work in an At-Home environment or in the office, depending on location. The ideal candidate will be customer-focused, possess exceptional analytical and communication skills, and manage multiple tasks effectively in a fast-paced, results-driven environment.

Requirements:

• Bilingual (French/English)
• Ability to utilize all tools available to troubleshoot and resolve customer issues
• Desire to assist customers with updating/changing passwords and responding to technical inquiries
• Call center experience that meets relevant KPIs (Handle time, NPS/CES) is an asset
• Ability to maintain accurate and detailed account notes on all customer interactions
• 1-2 years of experience providing technical support in a service-related organization
• Positive energy and a customer-focused attitude
• Technical knowledge of computers, internet, television, and telephone products is an asset
• Able to work in a 7 day/week, multi-shift environment

What We Offer:

We promote from within! We provide a competitive package including 18 paid days off, 12 paid statutory holidays, paid sick days, health benefits, pension, employee discounts, and more.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement, enabling us to respond quickly to evolving needs. We believe our greatest competitive edge is our people, and delivering a great customer experience begins with a great employee experience.

Get your career started with us! Your journey begins here!

Apply Now