Tier 1 HelpDesk Support Technician (contract)

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Requisition Number: 99693

Helpdesk Support Specialist (contract)

Location: SE Calgary, Alberta, Canada (on-site)
Start Date: February 2025
Duration: 3 months (possibility of extension)

About the Company:

Insight Enterprise Inc is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust Staffing department that specializes in placing ideal candidates in highly sought after roles across the country.

Description:

Our energy-sector client is seeking a Helpdesk Support Specialist to join their team on-site at their SE Calgary location. This position will report to the Manager, Information Systems and will work closely with the systems team to troubleshoot local and remote user issues with hardware and software. The successful Helpdesk Support Specialist will have strong communication and remote troubleshooting skills. The ability to multitask is a must. Candidates must have a valid driver's license and vehicle, as this position may require travel.

Responsibilities:

1. Provide day-to-day help desk support as well as 2nd tier support.
2. Add, modify and delete users in Active Directory.
3. Create email addresses in MS Exchange.
4. Resolve hardware issues – in person and remote.
5. Support day-to-day operations as well as provide project support when needed.
6. Manage customer expectations by communicating with employees – before, during and after each support call.
7. Manage data backups (Veeam & Backup Exec).
8. Detailed and accurate logging of Help Desk support calls within the Service Desk Plus application.
9. Work on building, repairing, upgrading and deploying computers, laptops and other peripherals.
10. Provide clear and concise documentation and follow that same documentation.
11. Support network connectivity within WAN and LAN.
12. Interact with technical support groups to resolve problems and bugs.
13. Troubleshoot mobility issues, allocate hardware, manage hardware (Intune, Active Sync), reset passwords and voicemail boxes.

Requirements:

1. Degree, Diploma, or certificate in IT related field.
2. Experience in Azure and O365 required.
3. Must be willing to work after hours.
4. Must be able to troubleshoot and support clients remotely.
5. Must be able to work unsupervised.
6. Excellent communication, interpersonal and problem-solving skills.
7. Strong technical background working with Windows desktop platforms, MS Office 2013 & higher, Exchange Server 2010 or higher, crystal reports and experience with ERP systems (Dynamics line).
8. Knowledge of telephony – Wildix, Nortel, Panasonic, NEC, Cisco and LG.
9. Participation in on-call rotation.
10. This position may require travel. Candidate MUST have a valid driver's license and vehicle.

Note:

Please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.
The successful candidate will be required to provide a current criminal record check. If you do not have one, Insight will perform one on your behalf.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Segment: Help Desk, Information Technology, Technical Support, Service Desk, Network, Technology, Customer Service