THO - Billing and Customer Service Office Clerk

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon, we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first. We are currently seeking a Billing and Customer Service Office Clerk to join our team in our Thompson Terminal.

Reporting to the Terminal Manager, the Billing and Customer Service Office Clerk will coordinate and complete a series of office duties that include billing and customer service in support of all terminal operations.

Duties and Responsibilities

• Provide friendly, helpful, and positive customer service.
• Complete accurate and timely billing of shipping documents.
• Complete general office duties such as filing, reception, tracing, and customer service.
• Answer phones and direct calls to the appropriate person.
• Scan documents to be saved in the imaging system.
• Generate and produce reports pertaining to on-time performance for key customers.
• Other duties as assigned and required to meet the goals of the terminal.
• Perform all work in a safe manner and comply with all Gardewine safe work practices, policies, and procedures.

Qualifications

Secondary education in a related field with previous transportation experience is considered an asset. Strong organizational skills, time management, and attention to detail delivered in a positive and friendly customer service manner are required. Outstanding telephone and customer service skills are essential. Strong computerized data entry skills and strong knowledge of Microsoft Office with a focus on Excel and Word are necessary. Able and skilled to work independently in a fast-paced environment.