Temporary Full-Time Dispatcher - EXT OCT-2025-02-25-43 - LEC

The Trillium Lakelands District School Board invites applications for a

TEMPORARY FULL-TIME DISPATCHER

at

LINDSAY EDUCATION CENTRE
Job Posting # EXT OCT-20 25-02-25-43

This temporary full-time Dispatcher position (10 month) is effective immediately to March 6, 2026, covering an existing position. This position will provide support to dispatch and assist with attendance and absenteeism tracking in the Atrieve Automated Dispatching system.

Duties Of The Position Include:

1. Using the Atrieve Automated Dispatching System (ADS) to assign Occasional Elementary Teachers, Occasional Secondary Teachers, Supply Early Childhood Educators, Supply Educational Assistants and Supply Secretaries in a fair and equitable manner while matching qualifications with the required job assignment;
2. Continuously monitor outgoing calls and intervene when required;
3. Manually enter staff absences and supplies, reason for absence and comments in the Atrieve system, when needed;
4. Respond to inquiries about absences from appropriate staff/supervisors;
5. Resolve and respond to Atrieve ADS issues from staff through email and phone calls;
6. Prepare reports on the transactions handled by dispatch regularly as required by the Board;
7. Assist with attendance / absenteeism tracking on Atrieve and generate attendance reports as required;
8. Other duties as assigned.

Qualifications Required:

1. Secondary School Graduation Diploma plus additional related courses;
2. Related experience of six months, up to one year;
3. A high aptitude for statistics, accurate record keeping and bookkeeping.
4. Demonstrated excellent computer knowledge and practical experience on multi-screen database systems.
5. A good command of written and oral English and a proven ability to communicate in a sensitive, courteous and tactful manner on the telephone.
6. Experience with an on-call replacement dispatch system or similar work experience would be an asset.
7. Must maintain strict confidentiality due to the nature of some of the calls.
8. Self-motivated and ability to work with minimum supervision.
9. Ability to work under time constraints and meet deadlines under pressure while providing a high quality of customer service.
10. Must be reliable and dependable.

Hours of Work: 35 hours/week, Mon to Fri (6:00am to 1:30pm)
Hourly Rate: $25.00
Point Band: 4 - Unionized Position, covered by Collective Agreement

Applications outlining experience and qualifications should be forwarded by Monday March 3, 2025 by 4:00pm to the Human Resources Services Officer for Support Staff.
Your application package must be submitted in either .pdf or .docx format. We would like to thank all respondents, however only those selected for an interview will be contacted.

Trillium Lakelands District School Board is committed to equitable hiring practices and upholding the values of equity, diversity and inclusion. To assist the Board in reflecting the communities we serve, we encourage and welcome applications from candidates with diverse backgrounds, and/or lived experiences who may be a member of a marginalized group.

Trillium Lakelands District School Board complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment/hiring process, please contact the Human Resources Services Staffing Officer for the applicable employee group.

If you require this information in an accessible format, please contact Communications Services at info@tldsb.on.ca.