Temporary Foreign Worker (TFW) Client Support Worker - Brooks, AB

Temporary Foreign Worker (TFW) Client Support Worker - Brooks, AB

Temporary, Full time – 40 Hrs./ week

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours.

We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 60 languages.

CCIS – Business, Employment and Training Services (BETS) Division:

Obtaining sustainable employment is a primary goal for the majority of the clients/students who attend the programs and utilize the services delivered by our BETS division. Our aim is to deliver programs that prepare individuals for economic independence within the realities of today’s Canadian workplace.

Job Summary

Location: Brooks, AB

CCIS is searching for qualified job seekers for the Temporary Foreign Worker (TFW) Case Worker position for the city of Brooks and surrounding communities. We are looking for a highly motivated, community-minded individual to provide services to newcomers, focusing on Temporary Foreign Workers in Southern Alberta.

The candidate will work with an inclusive and intercultural philosophy providing support services to TFWs and their family members. Duties include delivering group information and orientation sessions, community connection, case management, support delivery, and referrals to meet the basic essential needs of temporary workers, including managing databases.

Primary Duties and Responsibilities include, but are not limited to:

• Provide information, orientation, and referral services to temporary foreign workers and their families arriving in Brooks and Newell County.
• Conduct intake and needs assessments to identify client needs and develop a customized action plan to support clients.
• Provide relevant services, like settlement, translation and interpretation, community connection and integration, system navigation, and emergency support.
• Establish relationships with various stakeholders and community partners to build a network of support for clients.
• Provide relevant referrals to clients and conduct timely follow-ups to assess if the services delivered have been positive and according to the client’s needs.
• Organize conversation circles and orientation sessions on issues that affect TFWs, e.g., providing education about their rights and responsibilities.
• Transcribe and enter client information into the database for accurate record keeping, administer client feedback surveys, and submit regular reports on program activities and deliverables.
• Perform and identify outreach opportunities and mechanisms in consultation with support service providers, migrant workers, ethno-cultural groups, faith communities, and union groups.

Qualifications and Skills

• Post-Secondary Degree and/or Diploma in Social Work, Human Services, Social Sciences, Education, or related fields. A Bachelor’s degree in social sciences or a similar field is an asset.
• Previous experience working with newcomer populations, especially Temporary Foreign Workers, is considered a strong asset.
• Knowledge of community programs, services, and government resources from the federal and provincial government. A positive attitude, flexibility, reliability, proactivity, accountability, and initiative are essential.
• Experience in workshop facilitation and presentation skills, time management, and interpersonal skills. Professional standards to work in a team or individually.
• Positive attitude to work with the migrant population and service providers, being constructive, proactive, and managing conflict resolution.
• Must have strong organizational skills and possess the ability to perform duties independently in a fast-paced environment.
• The ability to communicate in additional language(s) is considered an asset, with preference to Spanish.
• Computer literacy and proficiency with Microsoft Office programs is required.
• This work may require working weekends or evenings.

How To Apply

Qualified candidates are invited to send a resume and cover letter to HR@ccisab.ca by Friday, December 20th, 2024. Please include “TFW Case Worker - BROOKS” in the subject line of your email.

Note: Resumes will be reviewed as they are submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, which may be prior to the published end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.