Telecommunications Technician

America Fujikura Limited (AFL) is seeking Telecommunication Field Service Technicians (“FST”) for our Canadian Operations in the cities of Edmonton, Alberta.

As a Field Service Technician with our team, you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high-speed internet, Optik TV, and home security systems for our customers.

Your first priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, and home security systems.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:

• Ability to provide exceptional customer experiences, overcome objections, and handle both favorable and unfavorable customer interactions.
• Comfortable with solutions-based selling, recommending products to customers, and up-selling services and products.
• Normal color vision, which is required to work with color-coded wiring.
• Ability to handle a physically demanding workload (up to 60 lbs.), which includes heavy lifting, climbing ladders/poles, crawling in confined spaces, and working in all weather conditions.
• Flexibility to work various shifts: days, evenings, and weekends, to meet business needs.
• Fluency in English, with demonstrated professional oral and written communication skills; fluency in other languages would be a great bonus.
• Self-motivated, demonstrating effective decision-making skills, and able to work with limited supervision.
• Mechanical ability and technical proficiency, along with the ability to work aloft or on ladders.
• Ability to plan, organize, and thrive in a dynamic, rapidly changing environment.
• Effectively work in a team environment and collaborate with other departments.
• Follow safe work practices and abide by all safety rules and regulations.
• Willing and able to work in locations that preclude your ability to return home, as required.
• Exhibit enthusiasm for continuous learning, high performance, and a demonstrated ability to learn and apply learned skills to related situations.

QUALIFICATIONS

• Completed a minimum of Grade 11 Math.
• Strong computer skills.
• Clean and valid Class 5 Driver's License.
• Previous experience in sales and customer service.
• Great-to-haves:
  • Previous experience and/or education in telecommunications. Otherwise, we will offer you best-in-class training to start.

ADDITIONAL INFORMATION:

• Required to maintain clean driving records. A driver’s abstract will be required prior to receiving the offer of employment.
• Required to provide pre-employment criminal background checks.
• Comfortable with a unit-based (piece-rate) pay system.

WORK LOCATION:

• City of Edmonton and surrounding areas.

Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety, and superior customer satisfaction. AFL manufactures, engineers, and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. We value and respect unique contributions and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background, and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally ingrained within the fibers of our company.