Technology Support Analyst 1

We are looking for a Technology Support Analyst to join our Information Technology department.

Responsibilities:

• Install, configure, maintain and support all corporate technology hardware and software, including desktops, laptops, servers, tape library, and peripheral devices such as printers, scanners, and copiers.
• Analyze and resolve computer hardware and software problems reported by staff in a timely manner.
• Research, acquire and integrate new hardware and software into systems and provide technical guidance to end-users.
• Coordinate and liaise with vendors regarding support of Telecom, Servers, AV, and other peripherals.
• Perform Production printing operations as required.
• Assist team with various IT projects.
• Occasional inspection of cables under desks, floors, and ceiling spaces.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.
• Available for emergency support during non-business hours.
• Other IT duties as may be assigned.

Qualifications:

• Post-Secondary education in Computer Technology field or equivalent knowledge and skills acquired through related work experience.
• 2 to 3 years in a Network or PC Administration role in a business environment.
• Working technical knowledge of network and PC operating systems including Windows 10/11, Windows Server, Office 365, TCP/IP networking.
• Strong PC configuration and troubleshooting skills.
• Excellent communication, organizational, and time management skills.
• Good analytical and problem-solving skills.
• Ability to work independently, as well as in a team, in a fast-paced, priority-driven environment.
• Ability to stay current with technologies.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.