Technology End User Support Lead

Orla Mining is striving to be the emerging gold producer of choice with a geographically diversified asset base, a prospective development and exploration portfolio, an experienced management team with a successful track record, and a high-quality board and shareholder base.

Orla operates the Camino Rojo Oxide Gold Mine, a gold and silver open-pit heap leach mine, located in Zacatecas State, Central Mexico. This low-cost operation is 100% owned by Orla, covers over 139,000 hectares, and includes a large sulphide mineral endowment located beneath the oxide resources. We are also advancing permitting and development on our South Railroad Project, a feasibility-stage, open-pit heap leach project located on the prolific Carlin trend in Nevada. This project is part of our larger South Carlin Complex which includes a prospective land package. We recently acquired the Musselwhite Mine located in Northern Ontario on Lake Opapimiskan, a gold mine with more than 25 years of operating history. The addition of Musselwhite has allowed Orla to more than double our gold production and provide a strategic entry into a Tier 1 mining jurisdiction. The Musselwhite Mine is highly prospective with potential to expand resources and mine life for years to come.

Orla is building a legacy of excellence, respect and sustainable value through responsible gold mining.

We are striving to create a net positive benefit for all and leaving a legacy beyond the life of our mines. We do this through building and operating high quality mines supported and led by an experienced team. We are custodians of the assets we run and the environments in which we operate, and we are committed to fostering a culture of excellence, care, and respect.

As we continue to grow, we are looking for a Technology End User Support Lead to join our team. This is an onsite role that will be responsible for leading the end user support team and providing reliable technology support for users at Musselwhite Mine, Thunder Bay office, and remote working areas. This covers technology systems, networks, hardware, software, and infrastructure available via the desktop, laptop, on a mobile device or elsewhere at the site and includes supporting outsourced technology services and technology vendors. This position will lead site end-user related projects, project teams, and budgets. This role will report to the Site Technology Superintendent and will be key to the success of the Technology department.

Responsibilities include:

• Manage the team responsible for the first physical technology support touchpoint when Newmont personnel, visitors, and contractors experience issues or have minor requests associated with their technology products and programs on site.
• Work with other technology teams such as regional/global Network/Infrastructure teams to ensure the regional voice & data network, server, storage, and end-user environments at site are effectively maintained and supported (this is key for remote mining site locations).
• Responsible for site components of regionally or globally run technology projects that require local technology touch and participate in these projects as needed.
• Communicate effectively with customers, stakeholders, and service providers to deliver on technology requirements.
• Ensure the smooth running of technology facilities at site, including but not limited to, printers, scanners, copiers, audio visual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment.
• Oversee and support vendors to maintain site stability.
• Participate in the budgetary and logistics process for technology support and maintenance requirements.
• Coordinate a preventative maintenance program to minimize the risk of unplanned downtime to on-site technology.
• Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
• Responsible for the record keeping of site technology related assets.
• Ensure that company policies, standards, procedures, and methodologies are adhered to. Insist on and maintain a consistently high quality of work across all monitored and allocated tasks.
• Collaborate with teams to define policies and be responsible for regional and site implementation and compliance for policies related to the technology infrastructure and operations.
• Follow industry standards and best practices for all end user devices, applications, and support.
• The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.
  
  

Skills and Experience:

• University Degree or Diploma, preferred in Information Technology field, Computer Science, or equivalent related field.
• Minimum 5 years’ experience in server infrastructure services, database, or technical support roles.
• 5+ years' experience in services or technical support role with progressive supervisory responsibility, of which 2+ years were spent performing this role in a mining company.
• 2+ years' experience supervising a team and experience performing an IT support role.
• Project management experience a bonus.
• Self-driven leader, with a pro-active and strategic vision of service delivery.
• Possess strong technology knowledge and understanding with deep skills in technology operations, customer relationship management, and outsourcing vendor relationship management.
• Skilled at issue resolution.
• Has a deep understanding of service level agreements and metrics.
• Ability to communicate effectively, both orally and in writing, with vendors, service providers, colleagues, clients, and customers at all levels.
• Good organizational, strategic/tactical planning, and team/project management experience.
• Ability to gain respect from the workforce in operating areas.
• Cost and budget control.
• Provide guidance and oversight for all aspects of end user support services.
• Provide mentoring, coaching, and development for less experienced team members.
• Coordinate the team schedule to ensure appropriate site support resource allocation and availability.
• Support the team to understand the business objectives associated with the implementation of technology solutions on-site.
• Contribute to future integration strategies with contractors and suppliers, outsourcing and partnership arrangements, and overall site support needs.
  
  

Working Conditions:

• The schedule is 7/7, working 12-hour days, or 4/3 weekly.