Technology Business Analyst

ETS is continually improving how we support Edmontonians’ transit needs and expectations. To support this, we are looking for an innovative and strategically-minded individual to join our team within ETS as a Technology Business Analyst.

As a Technology Business Analyst within the Technical Services team, you will perform highly complex and specialized work encompassing research, interpretations, analyses, development, reporting, and recommendations about the broad operational and information technology systems supporting ETS’ needs. You will demonstrate an understanding and awareness of technology impacts while also assisting with operational and strategic planning and developing technology roadmaps. You will explore innovative opportunities and lead these projects to completion using project management best practices.

What will you do?

Business Analysis & Process Improvement

• Evaluate technology solutions using methods and tools including but not limited to requirements, feasibility, cost-benefit, risk, user, and other analyses as appropriate.
• Contribute to the design, implementation, and continuous improvement of ETS technology systems, business processes, and practices.
• Develop internal processes, training materials, and policies related to technology systems used within ETS.
• Research and review emerging technologies and industry trends while understanding their impacts on internal and external business processes and areas.
• Research, review, and interpret data, policy, and regulations to identify measurable improvements in technology systems, business processes, and performance.
• Maintain a strong business knowledge and apply operational, governance, and policy lenses to ensure technology systems serve our customers and the Branch.

Project Management & Operational Support

• Create business cases and project charters, collaborate with stakeholders, and produce project deliverables using project management best practices.
• Execute assigned projects to the expected scope, schedule, and budget.
• Provide operational support to ETS-related projects, ensuring alignment with ETS goals & objectives, applicable standards, and guidelines.

Strategic Planning & Technology Roadmapping

• Assist with operational and strategic planning, including developing and maintaining technology roadmaps.
• Identify and recommend opportunities to improve any business process or technology systems in alignment with the branch, corporate, or Council’s strategic objectives.

Qualifications

• A degree (equivalent or higher) in Computing Science, Information Systems, Business Technology Management, or a related field.
• A minimum of four (4) years of progressively responsible experience in Business Analysis and Business Technology Management or Project Management.

Assets:

• Accredited Project Management, Business Analysis, or Change Management certifications.
• Experience in a logistics, transit, paratransit, or government environment.

Skills required for success:

• Experience bridging the gap between business needs and technology solutions by analyzing processes, gathering requirements, and recommending data-driven improvements.
• Experience leading diverse stakeholder teams to achieve strategic and operational outcomes through planning, executing, and monitoring projects within defined scope, time, and budget constraints.
• Experience assessing the effectiveness of business programs or policies using operational data and applicable analysis tools and techniques.
• Proven ability to plan, prioritize, schedule, and independently execute working assignments, occasionally with tight timelines.
• Proven expertise in designing and conducting research, collecting and analyzing data, and effectively presenting trends or results.
• Ability to make well-supported recommendations, write reports, and deliver presentations expressing complex ideas and concepts effectively and persuasively to enable effective decision-making.
• Must demonstrate strong verbal and written communication skills.
• Ability to embrace and thrive in a culture of equity, diversity, reconciliation, and inclusion.
• Alignment with our Cultural Commitments and Leadership Competencies.

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position; there may be a cost associated with fulfilling this requirement.
• Applicants may be tested.

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective bargaining agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca.

Up to 1 permanent full-time position

Hours of Work: 33.75 Hours per week. Hours of work may be subject to the terms and conditions of a variable hours of work program.

Salary Range: $48.767 - $61.623 (Hourly); $85,915.260 - $108,564.320 (Annually)

Talent Acquisition Consultant: AG/MZ

IND123

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Methods Analyst II

Posting Date: Apr 09, 2025

Closing Date: April 23, 2025 11:59:00 PM (MDT)

Number of Openings (up to): 1 - Permanent Full-time

Union: CSU 52

Department: City Operations

Work Location(s): 15th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4