Technology Architect - Responsible AI

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Toronto, ON, CA, M5J 2V5 Burnaby, BC, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Legal

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customers' privacy and to earn and maintain their trust. As the Technology Architect, Responsible AI, reporting to the Director of Data Ethics, you will work with a cross-functional group focused on enabling a framework for responsible use of artificial intelligence (AI) and guide the development of AI, data-driven products and services in accordance with ethical principles.

You will be a champion for responsible AI across the organization and you will advocate for TELUS’ Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS’ mission. Your commitment to responsible AI will support our business needs as well as our position on social capitalism as we seek opportunities to innovate with data. This will help our business to implement AI solutions that not only perform well, but also operate ethically and responsibly, benefiting society as a whole.

What you’ll do

• Collaborating with cross-functional teams to develop and implement AI solutions in accordance with the TELUS’ Trust Model and data ethics framework.
• Advising on how responsible AI can serve as an enabler for business program operations and assist with the deployment of responsible AI across the organization.
• Developing and implementing testing and validation protocols to ensure AI systems are working as intended.
• Conducting research and staying up-to-date with the latest developments in AI ethics and responsible AI practices.
• Supporting the development of a TELUS’ framework for responsible AI in line with emerging leading practices.
• Educating and advising business units on existing or new techniques, and providing innovative strategies and creative solutions to implement responsible AI.
• Participating in industry-wide efforts to advance responsible AI practices and standards.

What you bring

• Demonstrated track record of providing subject matter expertise embedding responsible AI into product and services while delivering on measurable outcomes in a highly complex stakeholder environment.
• Demonstrated working knowledge or understanding of responsible AI fundamentals (e.g. adversarial testing, algorithmic fairness, explainable AI, differential privacy, etc.) and machine learning pipelines.
• Familiarity with machine learning tools to analyze and evaluate bias and fairness in predictive ML and LLMs.
• Passionate about responsible AI and the imperative to use data to solve big and small problems.
• Keen to explore new and creative solutions to change the trajectory of persistent challenges and motivated to bring those solutions to life.
• Appreciated for your excellent interpersonal and problem solving skills, and your ability to distill complex and/or ambiguous problems into clear, actionable requirements.
• Known for your ability to influence and negotiate effectively, to be a persuasive advocate, and known for your conflict resolution skills with a focus on win-win solutions.
• Sought out for excellent communication skills, verbal & written, with the ability to present information at all levels of the organization and leadership forums.
• 3-5 years experience in responsible AI and/or AI Ethics
• Post-secondary degree in computer science, computer engineering, information systems, ethics, or related field of study.

Great-to-haves

• Experience working with healthcare data to build an automated system.
• Experience with the development, design, and architecture of AI technology, data management, and data integration processes.
• Experience with cloud platforms such as Microsoft Azure, Google Cloud, AWS, etc.
• Experience with AI impact or risk assessment protocols.
• Certification in Privacy (e.g., CDPSE, CIPT, CIPM, CIPP certification).
• Certification in AI or Data Governance (e.g., AIGP, OCAP).

Location: Any major Canadian city

Salary Range: $87,000-$131,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

140,000+
Team members worldwide

12
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.