Technology Architect

Requisition ID: 10209

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Responsibilities

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS
• 8+ years of experience in ServiceNow development
• Have strong experience in doing green-field implementation of ServiceNow of ITSM/ITSM Pro
• Define, design and implement ServiceNow solutions aligning to business requirements
• Provide technical consultation in terms of using ServiceNow best practices for implementations
• Create technical implementation strategies from business requirements
• Implement ServiceNow solutions in all applications/modules such as ITSM Pro, ITOM, ITAM
• Experience of Remedy or Symphony Summit with data migration to ServiceNow is a plus.
• Have experience in CMDB
• Experienced in Service Level management and SLA configuration
• ServiceNow Agent workspace
• Lead ServiceNow support team of configuration, development, and new features/plugins, investigate complex issues and review code as required.
• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks.
• Design ServiceNow technical solutions and provide detailed specifications for those proposed solutions as required.
• Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures.
• Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes.
• Ensure that new development does not negatively impact performance and monitor performance using instance observe.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
• ServiceNow certifications
  • ServiceNow Certified Administrator (Must have)
  • ServiceNow Certified Application Developer (Preferred)

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.