Techno Functional Consultant - L2

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Title: Techno Functional Consultant - L2

Requisition ID: 45434

City: Toronto

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

SCM Cloud Functional

JD:

Need 10+ years of relevant experience in Oracle Cloud SCM : Procurement(all sub modules), Inventory, and PDH Modules (Planning and Costing module experience is a plus but not mandatory)

Experience in support projects preferred but not mandatory.

Should be able to investigate, find root cause and resolve production issues in the above areas.

Should be able to work on Enhancements and Defects in the above areas, experienced in working and troubleshooting interface related issues along with OIC team

Experienced in using Tools Like Service Now preferred not mandatory

Experience in Metrics reporting to Client Stakeholders

Experience in managing a team of 8-10 people at offshore

Responsibilities

Do

1. Bridging the gap between project and support teams through techno-functional expertise
2. For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
3. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
4. Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
5. Support the solutioning team from architectural design, coding, testing and implementation
6. Understand the functional design as well as technical design and architecture to be implemented on the ERP system
7. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
8. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
9. Write code as per the developmental standards to decide upon the implementation methodology
10. Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
11. Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
12. Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
13. Support on-site manager with the necessary details wrt any change and off-site support

Skill Upgradation

1. Clear Wipro exams and internal certifications from time to time to upgrade the skills
2. Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
3. Write papers, articles, case studies and publish them on the intranet

Deliver

1. Performance Parameter
2. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
3. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
4. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.