Technician, IT Support (6-month contract)

We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:

• Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.
• Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.
• Your Rewards & Recognition: We deeply value our people and their contributions, and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.
• Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.

What we are looking for:

Under the supervision of the Supervisor, IT-Services, the technician provides first level IT support to users. They will be part of a call center.

Position type: 6-month contract

Your responsibilities:

1. Respond to IT incidents and requests.
2. If necessary, transfer requests and incidents to a more specialized level of support.
3. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
4. Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
5. Maintain the inventory of IT assets rigorously.
6. If necessary, help resolve IT incidents remotely.
7. Guide and train the users on best practices whenever possible and needed.
8. Maintain and improve the IT work desk, stockroom, etc.
9. Contribute to the documentation of IT incident resolution processes.

Must have requirements to be successful in this role:

1. College or professional diploma in computer science or any other discipline deemed relevant.
2. Very good verbal and written communication.
3. Autonomy and ability to work effectively in a team.
4. Good knowledge of Windows 10, Office 365 environment, iPhone and Android devices.
5. Excellent knowledge of French and English (oral and written).
6. The technician must be available to start early (7:30 am) or finish late (6:00 pm).