Technical Writing and Standards Specialist

Technical Writing and Standards Specialist

Full Time Contributor Calgary, AB, CA

8 days ago Requisition ID: 1316

Are you ready to take your career to new heights?

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title: Technical Writing and Standards Specialist

Department: Flight Operations

Work Arrangement:This role is primarily based in the office environment

Position Overview:

Flair Airlines is seeking a detail-oriented and experienced Technical Writing and Standards Specialist to oversee the creation, management, and maintenance of high-quality documentation that aligns with industry standards and regulatory requirements. This role is critical in ensuring operational efficiency and safety across the airline by maintaining instructional manuals, procedural documents, and training materials in collaboration with various departments.

Primary Job Functions:

• Produce and distribute clear, concise, and user-friendly technical documents, including procedures, operational manuals, forms and training materials.
• Collaborate with subject matter experts (SMEs) to gather, analyze, and organize technical information for documentation purposes.
• Maintain and optimize a centralized document management system to ensure compliance with regulatory standards and ease of access.
• Ensure documentation structure meets Transport Canada guidelines, particularly for operations manuals, maintenance manuals, and training materials.
• Review, proofread, and edit technical content to ensure accuracy, consistency, and adherence to Company formatting and branding standards.
• Manage version control and revision tracking to maintain the integrity and accuracy of documents.
• Train employees on the use of updated documentation related systems.

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Bachelor’s degree in English, Communications, Technical Writing, or a related field.
  • Certification in technical writing or documentation management.
• Experience:
  • Proven experience as a technical writer or document manager, preferably within the aviation or airline industry.
  • Experience working with Transport Canada regulations, especially concerning operational and maintenance manuals.
  • Proficiency with document management systems and content authoring tools (e.g., Comply365, WebManuals, Orlando, Adobe FrameMaker, or equivalent).
  • Proficiency with Adobe Acrobat, Microsoft Word, Microsoft Excel, Microsoft Visio
  • Some knowledge of HTML/XML editing (preferred)
• Skills & Abilities:
  • Exceptional written and verbal communication skills with a strong attention to detail.
  • Strong organizational and time-management skills, with the ability to manage multiple projects and meet deadlines.
  • Ability to collaborate effectively across departments and foster productive relationships with SMEs.
  • Analytical mindset to identify and recommend improvements to documentation practices.
  • Knowledge of aviation operations, maintenance, and safety protocols (asset).
• Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions.
• Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration.
• Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.
• Requirements:
  • Clear criminal record check and satisfactory employment references.
  • Must be legally eligible to work in Canada without restriction.

Why Join Flair Airlines:

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes:

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
• Pension plan with matched contributions.
• Individualized performance bonuses based on achievements.
• Attractive referral incentive program.
• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: February 21, 2025

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board!