Technical Writer

On behalf of our client, Affinity is seeking a Technical Writer who will develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments.

Strategy & Planning:

• Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software.
• Analyze IT project requirements to determine types of documents needed.
• Collaborate with systems and development staff to collect and interpret technical information.
• Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents.
• Ensure final documents are usable and of high quality.

Acquisition & Deployment:

• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.

Operational Management:

• Develop documentation project plans and timelines.
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
• Edit written documentation of development and other IT staff to create unified and consistent support documents.
• Establish, communicate, and maintain documentation standards, and provide training where required.
• Maintain accuracy of all documentation and policies are up to date.

Formal Education & Certification:

University degree in the field of English, Communications, or Journalism. A background in technology is desirable.

Knowledge & Experience:

• Minimum 3 years equivalent work experience.
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Experience with various desktop publishing tools.
• Strong understanding of document formatting and presentation techniques.

Skillsets:

• Fluent with financial domains.
• Significant experience with relevant Office tools including Microsoft Visio and Lucid chart.
• Analyze existing documentation to drive the write-up of manuals, user guides, and other documents to explain clearly and concisely the installation, operation, and maintenance of software and electronic, mechanical, and other equipment.
• Conduct research to establish factual content and to obtain other necessary information.

Personal Attributes:

• Exceptional written and oral communication skills.
• Superior attention to detail.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly, specifically complex technical information.
• Ability to analyze target audience and to present ideas in user-friendly language.
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Top Skills Necessary:

• 3+ years of experience developing and documenting IT risk and controls, with direct experience documenting business process documentation and controls.
• 3+ years of experience creating or modifying Management Policies and Standards, processes, SOPs, run books, user guide policy, as well as process flow, workflow creation.
• 2+ years of experience mapping the policies to applicable financial regulations including OSFI, B-10, PIPEDA, B-13, Bill-64, and the Bank Act.
• 2+ years of experience updating policies and standards with appropriate mapping to relevant financial and banking security frameworks such as PCI-DSS 4.0, CSI 8.0, NIST 2.0.

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need. For more information on Affinity, please visit www.affinity-group.ca.

Job Number: 11965