Technical Writer

JOB INFORMATION

Requisition ID: 10786

Number of Vacancies: up to 3

Department: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)

Salary Information: $77,259.00 - $96,587.40

Pay Scale Group: 7SA

Employment Type: Regular (Hybrid)

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: April 9, 2025

Last Day to Apply: April 15, 2025

Reports to: Manager

Benefits

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA, has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity, and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for up to three (3) Technical Writers to join our team!

These opportunities will be in our Capital Project Delivery Office, Track & Structure Department and S/E/C Department.

What You Will Do

Reporting to the Manager, you will be responsible for developing, drafting, revising, and releasing technical and process documentation related to all aspects of management, installation, testing, operations, maintenance, and repair within the Operations and Infrastructure Group.

Other Responsibilities Of Your Role Will Include

1. Leading the development and writing of documentation that is clear, concise, accurate, and timely in order to meet internal and external stakeholders' needs and requests for use across multiple areas of the organization.
2. Developing comprehensive documents that adhere to TTC and industry best practices and are in alignment with engineering solutions, safety and environment practices, legislation, original equipment manufacturer (OEM) manuals, subject matter expert knowledge, and all TTC policies, procedures, and guidelines.
3. Managing the document development process including the review, editing, revision, approval, and release to stakeholders.
4. Reviewing and revising documents when requested and/or as per new designs, process changes, or changes to safety and environment requirements and legislation.
5. Preparing technical documents, reports, and updates that meet requirements and using a variety of software (e.g. Word, Excel, PowerPoint, Visio).
6. Liaising with all levels of management, supervisory, technical and field personnel to understand tools, equipment, and processes, and recommending and implementing improvements.
7. Coordinating meetings with various stakeholders and organizing on-site validation activities.
8. Performing research applicable to the goals and objectives of the document being developed.
9. Attending and participating in meetings, discussions, and site visits to observe and analyze operations.
10. Participating in technical problem solving, complex diagnostics, and quality assurance activities.
11. Responding to inquiries, providing status updates, and communicating all aspects pertaining to technical writing.
12. Updating and maintaining section administrative records, the Document Management System (DMS), and the Intranet site.
13. Attending internal and external training as required or requested.
14. Acting as a designate and/or assisting the Supervisor and other team members as required.

As a TTC employee, you will be responsible for supporting diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

1. Create, document, and manage information and records.
2. Develop/document policies and procedures.
3. Gather information and conduct research.
4. Plan and organize activities/projects to meet section and organizational goals.
5. Understand and apply relevant laws and regulations.

What Qualifications Do You Bring?

1. Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or in the Engineering Technologist field, or a combination of education, training, and experience deemed to be equivalent.
2. You will have excellent technical writing and editing skills that will allow you to develop technical and process documentation including procedures, standard operating procedures, work methods, forms, templates, reports, presentations, and guides.
3. In addition, you will have strong, well-developed, and effective interpersonal and communication skills to communicate with a diverse set of stakeholders across the organization from front-line workers to executive management.
4. You will be proficient in the use of a personal computer and applications including MS Office (i.e., Word, Excel, PowerPoint, Visio). Your ability to use software and database packages to analyze information and develop trends, statistical profiles, and economic comparisons will be beneficial to you in this role.
5. You will have good judgment, strong analytical, problem-solving, collaboration, organization, and planning skills with a strong adherence to timelines. Your strong attention to detail will be invaluable in this role.
6. Your demonstrated proficiency in structured/unstructured document authoring and design using Adobe FrameMaker will be considered an asset.

What We Offer

1. Commitment to creating a diverse, equitable, and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
2. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and make the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
3. One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
4. A comprehensive package that covers health, dental, vision, and more.
5. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism, and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women, and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred, or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.