Technical Writer

About the company

Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help!

By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

Sync needs you!

As a technical writer, you will plan, create, and maintain educational content as an integral part of the Sync customer experience. The content you create is often in the form of documentation, but may also be UI text, graphics, video, and other educational material. Regardless of the content medium, success is measured by your ability to explain complex topics in a way that your audience can understand.

Responsibilities:

1. Write customer-facing documentation including overviews, how-to guides, user guides, and reference material for the KB.
2. Create articles, images, infographics, technical white papers, videos, solutions documents, product communication, release notes, UI text, PDFs, customer journey, screen caps, and related content to support objectives.
3. Organize existing documentation, identify and fill documentation gaps.
4. Help keep document roadmap aligned with product and engineering roadmaps.
5. Participate in product discovery / UAT to get a head-start on documentation, help ensure consistent terminology, and suggest UI-text improvements.
6. Build a demand-driven feedback loop with customer service and customer success to create and improve documentation.
7. Edit, clarify, and enhance documentation written by others.
8. Become a product “power-user” to anticipate customer questions before they ask.
9. Evaluate competitor documentation to benchmark quality and identify documentation opportunities.

Requirements:

1. Bachelor's degree in a relevant field, or equivalent practical experience.
2. 3 years experience at a tech company creating technical documentation for a wide variety of audiences.
3. Ability to understand privacy, security, and encryption subject matter at a technical level.
4. Ability to understand source code.
5. Experience writing for the web.
6. Solid HTML, CSS, and JavaScript skills.
7. Graphic editing skills a bonus.
8. Ability to effectively utilize modern tooling in the context of content creation.
9. Ability to define objectives, measure success, and constantly iterate based on results.
10. Ability to output quality content at a high velocity: 4-6 articles per week.

Perks:

1. Generous wellness program to keep your work-life balance in check.
2. Best in the class health benefits.
3. Paid vacation with carry-over.
4. Flexible work schedule.
5. Remote Work from Home.

Sync.com is an equal opportunity employer, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.