Technical Support - Work From Home

We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

Qualifications

• Possesses experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work or project work while in school).
• Demonstrates a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution.
• Obsesses over the customer experience and constantly strives to exceed their expectations.
• Is able to communicate clearly and effectively, both written and verbal (in required language).
• Is able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Approaches problems flexibly and can adapt and modify approaches without compromising outcome.

Learning Aptitude

• Thrives in a team environment: able to seek and provide expertise, challenge productively, and help others succeed.
• Has energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization.
• Stays curious in the pursuit of professional excellence.
• Has effective time management strategy including the ability to multi-task, prioritize, organize, and balance workload.

Technical Knowledge and Expertise

• Is professional and/or personal technical troubleshooting experience.
• Has iOS, Smartphone, Tablet, PC, or Mac experience.
• Has deep curiosity for understanding technology, passion for learning more, and sharing knowledge with others.
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.
• Is confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.

Resilience

• Is able to self-manage and work independently in a fast-paced and highly demanding environment.
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed.
• Has a strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure.
• Has self-awareness to identify, address, and manage navigating through challenges associated with the role.
• Remains focused and poised despite criticism and setbacks.
• Is eager to receive feedback, embraces coaching, and demonstrates changes as a result.

Experience Required for Your Success

• Associate degree or certification from an accredited program for technical and/or clinical education required.
• Experience with the use of electronic documentation systems required.
• 2 years in a technical or clinical/medical-based device support role.
• Previous contact center experience is an asset.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Ability to type 30 wpm and successfully pass our language/grammar screening.
• Excellent home internet hardwired – Wi-Fi connections are not permitted.