Technical Support Specialist - Tractors

Responsibilities

• Diagnose and troubleshoot the lineup of CNH Agricultural tractors as well as other products within the CNH product portfolio
• Use mechanical and electronic test equipment to interpret fault codes and operating parameters
• Interpret operating parameters for acceptable vehicle performance
• Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
• Provide solutions consistently with CNH objectives while also being attentive to the cost of repairs
• Maintain positive and constructive relationships with Engineering and Technical Publications employees
• Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
• Act as "product expert" on your assigned products
• Document all technical questions and data to be used for future reference by other Technical Support Specialists
• Build additional technical troubleshooting documents in the self-help database
• Deliver to CNH Product Quality, Engineering, and Manufacturing to improve reliability and serviceability of CNH products.

Qualifications

• Associates Degree or equivalent experience, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
• In lieu of an Associates Degree, will accept a High School Diploma or equivalent and 3+ years of technical experience with agriculture equipment
• Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment, and/or heavy trucks
• Prior experience using Microsoft Office programs such as Outlook, Word, and Excel as part of your daily business activities.
• Ability to travel up to 10%

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but also provides the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry-leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development, and paid leave for specific activities.