Technical Support Specialist - Reporting

Technical Support Specialist - Reporting

Pay Competitive

Employment type Full-Time

Job Description

• Req#: 4894459004

Meet Benevity

Benevity’s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We’re also one of the first B-Corps in Canada, meaning we’re as committed to purpose as we are to profits.

The Client Technical Support Specialist – Reporting provides client administrators with top-tier reporting support, leveraging their knowledge of the Spark Product and the Benevity Reporting tool to help administrators visualize the impact of their program.

A Reporting focused Client Technical Support Specialist supports our clients best by being an expert in the Benevity Reporting Tool, and thus, in clients data. Utilizing their expertise in reporting software and Excel, they assist clients with gathering impactful data on their program and presenting it in a digestible way. The Client Technical Support Specialist - Reporting is an excellent communicator who will work closely with Client Success Managers, other Client Technical Support members, Project Managers, and internal teams to ensure the best outcomes for our clients and Benevity.

The Client Technical Support Specialist - Reporting is a problem solver who uses data to help clients understand their program, both operationally and strategically. They provide high-quality service and solutions by working closely as a team with the rest of the organization and are seen as a trusted data advisor in the eyes of our clients.

This is a 12 month term role

What you will do:

• The Client Technical Support Specialist - Reporting will play a key role in ensuring Benevity develops and retains our industry best client success standard for our clients. They will enable our clients to better understand Benevity and Benevity’s Reporting product suite to deliver successful outcomes while continuously developing their Benevity expertise.
• The Client Technical Support Specialist – Reporting provides in-depth assistance to clients around their reporting needs, which allows our clients the ability to focus on meeting strategic objectives and growing their programs.
• Works with clients to create, understand and modify impactful program reports, utilizing Benevity Reporting.
• Leverages Benevity Reporting to assist internal teams with data collection, troubleshooting and escalation support.
• Build positive relationships with external and internal stakeholders to enable quick and high-quality resolutions for our clients.
• Be part of on-call incident support, providing clients with a support contact for high-impact technical concerns.

What you bring:

• 1-2 years relevant experience in a Client Support or Account Management position.
• 1-2 years relevant experience in reporting or data analysis.
• Demonstrated experience with reporting software, such as Jaspersoft, Crystal Reports, or similar tools.
• Advanced Excel skills.
• Strong communication and analytical skills: can synthesize the key points and articulate both the ‘what’ and the ‘so what’.
• Great at influencing through strong relationships, expertise, and data. Knowledge of B2B SaaS software, technology experience, a passion for non-profits and an innovative mindset.
• Excellent written and verbal communication skills as well as phone demeanor.
• Client-focused – is tenacious about finding and delivering quality results for our clients.
• Success-focused – defines a vision of success for each task and drives to this vision with keen organizational skills.
• Technically adept – not afraid to question and investigate so challenges can be resolved quickly.
• Knowledge of B2B SaaS software, technology experience, a passion for non-profits and an innovative mindset.
• Knowledge and experience in community investment and employee workplace giving programs is an asset.
• Multi-lingual will be considered an asset.

Discover your purpose at work

If what you really want is more than just a J-O-B — a place where your work has meaning and makes a real impact — Benevity is the place for you.

It’s hard not to feel a sense of purpose from helping the world’s coolest companies do more good. In fact, 92% of Benevity-ites say they’re inspired by our mission (we call it our “Moonshot”!). You’ll get to make a difference in the world alongside equally passionate coworkers and leaders who are invested in being part of a tech transformation at a high-growth company that is changing the way businesses and people have impact.

You’ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity’s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn’t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily—from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

If you want to feel seen, heard and celebrated, you belong at Benevity.

About the company

Benevity is a Calgary-based company that provides charitable donation-management and grant-management platforms.