Technical Support Representative / Technicien Support Technique

Company: Jam

Location: CA, H9X4B7

Contract Type: Permanent

Job Title: Technical Support Representative

Division: Service

Location: USA or Canada, Remote

Schedule: Monday to Friday 10:00 AM - 7:00 PM, preference to West Coast time zone

JAM Industries is the largest distributor of consumer electronic goods, pro-audio equipment, and musical instruments in the WORLD. We are committed to delivering the best customer service!

What you will do:

Reporting to the Technical Support Manager, the Technical Support Specialist is responsible for assisting clients and dealers with technical support via email or phone, providing product information and pricing for system SKU builds. The Specialist will diagnose product issues and educate clients on correct usage. Clients may range from Sound Engineers to everyday users, requiring tailored support.

What we are looking for:

• 1-2 years in a Technical Support role and/or music industry retail experience.
• High School graduate; preference for those with technical experience or Specialized Audio training.
• Proficiency with Microsoft Office Applications.
• Excellent communication skills (written/verbal) and interpersonal skills.
• Demonstrated organizational ability and follow-through.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work harmoniously in a team as well as autonomously.
• Must be able to work Canadian Holidays that do not correspond with US holidays.
• Strong attention to detail.
• Must be proficient in English; Spanish is an asset.

While we appreciate your interest, only qualified candidates will be contacted.