technical support representative

Overview

Languages: English

Education:

• College/CEGEP
• Health unit coordinator/ward clerk
• Medical reception/receptionist
• Medical administrative/executive assistant and medical secretary
• Clinical/medical social work
• Clinical nurse specialist
• Clinical nurse leader
• Customer service management

Experience: 1 year to less than 2 years

On the road: Work locations may vary. Frequent or constant travel is required from the employee.

Work setting:

• Willing to relocate
• Private sector
• Hospital/health care establishment/health institution
• Startup company

Responsibilities:

• Assist health care professionals
• Set up and dismantle equipment
• Clean and maintain equipment
• Collect statistics
• Maintain supplies
• Maintain inventory of equipment
• Schedule and confirm appointments
• Order supplies and equipment
• Implement marketing activities
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide customer service
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Report on the performance of computer systems and networks
• Implement communication strategies and programs

Experience and specialization:

Computer and technology knowledge:

• MS Excel
• MS Office
• MS Windows
• MS Word
• Spreadsheet
• Internet
• SharePoint
• Desktop applications

Technical terminology:

• Medical

Area of specialization:

• Training and professional development

Additional information:

Security and safety:

• Basic security clearance

Transportation/travel information:

• Willing to travel
• Willing to travel regularly
• Willing to travel cross-border
• Willing to travel for extended periods
• Willing to travel overnight
• Valid driver's licence

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods
• Walking

Personal suitability:

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits:

Health benefits:

• Dental plan
• Health care plan

Financial benefits:

• Group insurance benefits

Other benefits:

• Team building opportunities