Technical Support Engineer

Position title
Technical Support Engineer

Location
Toronto - ON

Unit
Engineer

Role Function And Purpose
PayMyTuition’s Engineering team consists of coding experts who develop innovative customer-oriented solutions. The members of this team use their experiences with tech and their analytical expertise to drive efforts of changing the game in global payments. Imagine a working environment where success is constantly in sight, where the desire to over perform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base. We are in search of a bright, motivated and high-energy Technical Support professional to join our engineering team.

Key Responsibilities And Duties

1. Strong written and email abilities with verbal communication skills used in addressing complex issues
2. Develop strong knowledge of our higher-ed solution which will aid in solving problems effectively and efficiently
3. Supporting higher-ed customers by fielding questions and concerns
4. Identify root cause of technical support problems
5. Uncover product enhancements that will improve our technical solutions
6. Monitor various performance attributes to ensure the product is operating within acceptable parameters

Skills And Qualifications

1. BS degree (required)
2. Proficiency in MySQL and general Unix commands
3. Understanding of web applications and database design
4. Ability to communicate clearly and in a detailed fashion with customers
5. Ability to multitask and detail-oriented
6. Previous experience in SaaS technical support
7. Eagerness to learn new technologies and tools

How To Apply
Please forward your resume and cover letter outlining how your experience relates to our requirements to: employment@paymytuition.com, quoting ‘ Bilingual Customer Success Associate ’