Technical Support/Customer Service (Accounting Software)

Customer Service/Support

Location: Belleville, Canada

Job Title: Technical Support/Customer Service (Accounting Software) (Bilingual French/English) Onsite

Job Description: The Technical Support/Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

Responsibilities:

• Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
• Troubleshooting basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Providing exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
• Delivering expert customer experiences with a smile.

Your Qualifications:

• Proficiency in fast-paced multi-tasking.
• Must speak and write both French and English.
• Eagerness to learn new technologies.
• Must be 18 years of age or older.
• Must have a high school diploma or GED.
• Must have at least 1 year or more Customer Service Experience.
• Must have some prior Tech Support Experience, 1 year is preferred.
• Relevant technical expertise related to program (i.e., hardware, software, networking, data storage, troubleshooting, repair).
• Ability to effectively communicate, both written and verbally.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.

What’s in it for You:

• Paid training (12 days of classroom product training) and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Hours of Operation: Mon-Fri 9am-9pm EST.
• Wage: $25.00/hr.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Equal Opportunity Employer: Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.