Technical Specialist Advisory, ServiceNow, Scotiabank

Title: Technical Specialist Advisory, ServiceNow, Scotiabank

Requisition ID: 203164

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Team Overview: We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.

Role Overview: Reporting to the CMDB and Discovery Lab Lead of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus of this role will be on the ServiceNow Discovery and the configuration management database (CMDB), as part of a small, empowered team focused on those modules of the ServiceNow platform.

The primary focus (80%) of the role is the day-to-day operations, new project initiative involvement, and stability of the existing deployed modules. The secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes/solutions for deployment. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.

Responsibilities:

• You enjoy providing support in a fast-paced environment.
• Enjoy providing improvements, recommendations, and solutions on existing processes and tools.
• Get deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems.
• Participate in solution design discussions with peers and internal customers.
• Work in conjunction with the technical lead and architects, be the subject matter expert of ServiceNow Discovery and CMDB in ServiceNow.
• Manage ServiceNow Discovery and CMDB deployment and support in ServiceNow.
• Assist as first and second level support for the ServiceNow Discovery and CMDB implementation.
• May require overtime and on-call support occasionally.

Qualifications:

• 3-5 years of System Administration or development experience with ServiceNow
• 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
• 2+ years of hands-on working experience as a member of a medium or large-sized help desk.
• Certified ServiceNow System Administrator certification or training
• ITIL Foundation certification or Training
• University and/or College in Computer Science or related disciplines.
• Experience with System Development Life Cycle and Test methodology.
• Ability to do research and development of new ways to leverage the ServiceNow Platform.
• Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates.
• Multilingual (English/French/Spanish) is a plus.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.