Web Content Specialist

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

About the Role

To expand its FTTH (Fiber to the Home) business on a global scale, EXFO is seeking a Technical Solution Specialist. Reporting to the Director of FTTH Market Development, this role involves supporting our global sales teams in presenting and promoting our process automation test solutions, addressing customers' pain points throughout the network lifecycle. Given EXFO's substantial and worldwide market presence in optical and protocol test instruments for the FTTH market, this role is pivotal to the company as it seeks to seize new opportunities in business process automation involving our portable and centralized / remote test equipment. We are seeking a seasoned professional with experience in digital transformation initiatives for major enterprises, particularly those in the communication services sector. In this role, you will collaborate closely with account managers and technical salespeople to identify process automation opportunities. You will provide essential support to the overall solution selling process by liaising closely with product and solution managers.

Responsibilities

• From opportunity discovery by sales team, team up with sales manager and customer on their current FTTH lifecycle business processes, identify pain points impacting their business outcomes, and collaborate in a problem-solving approach how EXFO automation solution can address those.
• Create return-on-investment (ROI) analysis worksheets and tailor it with various stakeholders.
• Propose and own the statement of work detailing the EXFO solution.
• Support any demonstrations – solution demo, automation proof of concept, post-sales queries.
• Work in close partnerships with Product Management and Services organization on proposing a clear and accurate Statement of Work – technical implementation, timelines, dependencies, assumptions,…
• Cultivate long-term relationships with customers to identify new business opportunities.
• Maximize the monetization of the solution by embarking the customer on a lifecycle journey with EXFO.

Required Skills

Technical Skills

• Strong knowledge of telecommunications testing and measurement (fiber optics, mobile networks, protocols, etc.).
• Experience with network technologies and equipment (Ethernet, IP, 4G / 5G, cloud, SDN / NFV, etc.).
• Understanding of service provider and operator environments.
• Ability to conduct technical demonstrations and lab testing.
• Proficiency in network performance analysis and troubleshooting tools.

Project Management & Customer Relations

• Experience in pre-sales or technical customer support.
• Ability to understand customer needs and propose tailored solutions.
• Collaboration skills to work with sales, R&D, and marketing teams.
• Strong time management and prioritization skills.
• Ability to handle multiple projects simultaneously.

Communication & Training Skills

• Ability to simplify complex technical concepts for different audiences.
• Comfortable presenting technical solutions both in person and remotely.
• Excellent verbal and written communication skills in English and French.

Other Key Competencies

• Analytical mindset and problem-solving skills.
• Ability to learn quickly and adapt to technological advancements.
• Autonomy and proactive approach.

Equal Opportunity Statement

EXFO is an equal opportunity employer.

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at [emailprotected] or, if you are applying for a job located in Mexico, at [emailprotected].

Thank you for your interest in EXFO!